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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Used and abused room. Paid for non-smoking room but it doesn’t look like they manage that very well with burns in the carpet and on the countertops. Fridge light was out and door was mounted on the wrong side. Carpet needs to be replaced. Convenient to Carrabbas restaurant and Target across the street.
Business response:
Chris, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very convenient. Within walking distance is restaurants and some stores. Unusual shower head provided limited amount of water. Breakfast is “grab and go” so coffee, oatmeal, and granola bars.
Business response:
Thank you for writing such a wonderful review of our hotel. We appreciate your lovely comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. However, we apologize for the water pressure issue in your shower. Your feedback will be shared with our maintenance team to ensure it is fixed. All of us here at Extended Stay America appreciate your business and look forward to seeing y... read more
Pleasant, clean, comfortable. Pleasant, clean, comfortable. Great location; restaurants, shopping and public transport all in walking distance
Business response:
Frank, thank you for selecting Extended Stay America for your vacation. It is a delight to know you liked our calm atmosphere and that you found our location completely perfect for your plans. Your review is appreciated, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Staff was friendly and outgoing. Facility was old and dated. Crumbling stairwells, stained hallways. Room smelled of cigarettes. Centrally located with good food nearby.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
house keeping never came into the room to collect the trash or to change out the dirty towels
Business response:
Thank you for being our guest. We regret not explaining our housekeeping policy on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.