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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After staying in a different Extended Stay, my expectations were extremely low. Upon walking in the front door though, I was greeted with a smile and with great service. The attitude of all three employees rivaled those of a Chick-fil-a employee. I would definitely come back. (It's definitely a budget hotel but I got more value than what I paid.)
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are so pleased that you found us to be a great value and loved our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The front desk woman was absolutely exceptional. Fantastic customer service and she really made me feel welcome. The room was clean appearance-wise but after I was there about 15 minutes I had an asthma attack I don't know if it was from dust or a chemical that they use to clean the room or a pet that was in there before. In the room was extremely hot when I got in there but after the air condition kicked in it was much better. It was quiet and I was able to get the rest that was very much so needed.
Business response:
Denise, thank you for being our guest at Extended Stay America. We are glad overall you had a pleasant experience and that you loved our front-desk service. However, we are sorry for the odor issues you encountered in your room and regret the inconvenience caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your feedback and hope to have the opportunity to welcome you back so we can make your next stay with us perfect in every way. Sincerely, Hot... read more
It was very close to the airport and in a nice area. It suited our needs since the flight arrived in very late.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our proximity to the airport. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
It was very pleasant
Business response:
Quaron, thank you for staying at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Excellent Good hotel. Super clean
Business response:
Karen, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.