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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but no elevators. Front desk was very nice. Room assigned was all the way on the other side of the complex. With two bags and no elevator it made for a bit of a hike.
Business response:
Kay, thank you for being our guest. We are glad to read you liked our well-kept property and the provided by our front desk team. However, we are sorry about the lack of elevator service on our property was an inconvenience for you. Please come back to visit us again and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Sincerely, Hotel Management
My Stay at Extended Stay America It’s very simple, I came to Extended Stay America in Reston VA after my lease was up in the house I was living in. I was looking for a place to live as well as looking for another job.
Easy check in and a very good location. Restaurants within easy walking distance.
Business response:
Thank you for reviewing your stay at Extended Stay America. It is a pleasure to know you had a great time with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management
After staying in a different Extended Stay, my expectations were extremely low. Upon walking in the front door though, I was greeted with a smile and with great service. The attitude of all three employees rivaled those of a Chick-fil-a employee. I would definitely come back. (It's definitely a budget hotel but I got more value than what I paid.)
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are so pleased that you found us to be a great value and loved our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The front desk woman was absolutely exceptional. Fantastic customer service and she really made me feel welcome. The room was clean appearance-wise but after I was there about 15 minutes I had an asthma attack I don't know if it was from dust or a chemical that they use to clean the room or a pet that was in there before. In the room was extremely hot when I got in there but after the air condition kicked in it was much better. It was quiet and I was able to get the rest that was very much so needed.
Business response:
Denise, thank you for being our guest at Extended Stay America. We are glad overall you had a pleasant experience and that you loved our front-desk service. However, we are sorry for the odor issues you encountered in your room and regret the inconvenience caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your feedback and hope to have the opportunity to welcome you back so we can make your next stay with us perfect in every way. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,984 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.