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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell of the kitchen bothered me I had an early flight and didn't want to wait so I requested to upgrade to a king from queen. It was actually a studio with kitchen/refrigerator/sink/cabinet next to the bed. It was actually nice at first glance though I didn't plan to cook at all. However, the smell from the kitchen filled the whole room which made me uncomfortable. There was no coffee maker either.
Business response:
Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Great place for quick in and out If you are here for a quick visit to Northern VA for work, this is a great place to stay. There are plenty of places to eat within 2 minutes walking distance and a Target across the street. 10 minute walking distance is Reston Town Center.
Business response:
Thank you for writing a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciates your business and look forward to seeing you again. Sincerely, Hotel Management
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Very convenient well priced for Dulless Airport Good location for overnight flight stop over. staff were helpful. Could use bath plugs but otherwise comfortable. Limited TV channel choice. Very good restaurants in same complex.
Business response:
Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable and that you liked the value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
work lodging excellent and reasonable
Business response:
Christopher, thank you for sharing your wonderful review about your stay at Extended Stay America. We are delighted to read you had an amazing time here and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
If you can spend more DO SO This hotel chain is just ok. I don't understand how you have a kitchenette but no utensils or pots and pans. The mattress is very uncomfortable and the linens look old.
Business response:
Mercedes, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Just great! Just great! Friendly staff & clean, efficient room.
Business response:
Thank you for staying at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Overall the experience was not up to the mark ..room was not clean had only one towel and hair dryer was missing and bed sheets were not clean as expected
Business response:
Thank you for your feedback. We are happy you had a satisfactory stay. We have shared your concerns with our housekeeping team so that they can be more accurate in their work. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will choose us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.