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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is very good room not Location is very good. Hotel room is old with old carpet, drapes and bedding. No dishes in kitchen. No coffee pot in room. Asked for one and never received it. Room didn't get cleaned.
Business response:
Thank you for taking the time to tell us about your experience. I'm pleased you found our location suitable, but disappointed that our facilities were not up to par and you endured a lack of customer service and amenities. Please be sure that theses issue will be addressed by our staff so it will be rectified quickly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Tipico motel USA vicino all'aeroporto. Albergo gradevole con alcuni fast food e ristoranti vicino, personale disponibile, complimentary breakfast con caffe' molto buono. Stanze grandi e pulite, piccolo piano cottura per i soggiorni più' lunghi.
Convenient It was close to the Metro which we took into the city to avoid driving in Washington DC.
Business response:
Thank you for taking the time to write a review. I'm glad to see that you enjoyed our convenient location to public transportation suitable, especially to bypass DC traffic. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The good news is that this hotel was clean and is convenient to restaurants, shopping, the subway, and major roadways. It is in the same parking lot as a Carraba's Italian restaurant and Chick-Fil-A, and across the street from Target. The not-so-good news is that it is very, very basic. While it comes with a full kitchen, you have to request plates, glasses, pans, etc. Our two-burner stove top was missing one of the burner liners so that it was unusable. The towels are a little on the thin side. You get one small bar of soa... read more
Business response:
Thank you for providing us with details about your stay. I'm glad to read that you enjoyed how clean our hotel is and found the location convenient, but it's disappointed there were many issues with your stay such as missing amenities in the room. Our staff has been addressed about the situation so nothing will fall through the cracks. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Perfecto Muy bien
great place.......................................................................................................................................................................
Business response:
Thank you for your review. We are thrilled to hear that you enjoyed your stay. We look forward to hosting you again in the future.
Great place to stay! Very convenient from setting the reservation until the end of our stay. Was worth the amount we soent, because we spent the same amount the next day on a different hotel and it was much smaller than this hotel for the same price. Will definitely be back!
Business response:
I appreciate you taking the time to write a review of your stay. It is pleasing to read that your whole experience was convenient without any issues. I'm also glad you were satisfied with the price. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Staff very friendly provided extra when requested
Business response:
Thank you so much for sharing your experience with us. It's pleasing to read how attentive and accommodating our staff was during your stay. I will be sure to inform them to keep up the great work. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.