This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average hotel experience all around. Location however is great!
This was my second stay at the hotel. The first stay my room was in the front of the building, my second stay I was in the back of the building. The first stay my room was quite at night, second stay a lot of people activity at night outside of my room.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am glad to read that we were able to accommodate your needs with a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
还可以 还可以，有厨房，
No-frills and expedient The hotel was very conveniently located with lots of restaurant chains and a Target nearby. They were friendly at the desk, but not very thorough with the check-in, so I ended up going back multiple times for keys that didn't work, no cups or bowls, etc. My non-smoking room smelled very smokey and left my clothes and hair smelling like I'd been to a bar circa 1989. And the breakfast was miserable--coffee and cellophane-wrapped muffins that were pure sugar. Pretty much everything everyone else has said... read more
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions and service issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our staff to ensure we are clearly communicating our amenities as well as thoroughly inspecting our rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. I do hop... read more
Nice enough Good though bed a little hard and trash can not in room is weird.
Business response:
Thank you for sharing your experience with us. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure that we are thoroughly inspecting our rooms prior to guest arrivals. Still, I am glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Bed and pillows are very comfort Clean and comfortable, kitchen inside the room. Room was heated before check in.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,922 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.