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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No-frills and expedient The hotel was very conveniently located with lots of restaurant chains and a Target nearby. They were friendly at the desk, but not very thorough with the check-in, so I ended up going back multiple times for keys that didn't work, no cups or bowls, etc. My non-smoking room smelled very smokey and left my clothes and hair smelling like I'd been to a bar circa 1989. And the breakfast was miserable--coffee and cellophane-wrapped muffins that were pure sugar. Pretty much everything everyone else has said... read more
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions and service issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our staff to ensure we are clearly communicating our amenities as well as thoroughly inspecting our rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. I do hop... read more
Nice enough Good though bed a little hard and trash can not in room is weird.
Business response:
Thank you for sharing your experience with us. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure that we are thoroughly inspecting our rooms prior to guest arrivals. Still, I am glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Bed and pillows are very comfort Clean and comfortable, kitchen inside the room. Room was heated before check in.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Not far from Dulles. Great room for the price. Staff is cordial, friendly, helpful. Room is clean and practical. Mattress is good. Pillows could be slightly better. I have stayed at Extended Stays for years so was shocked that kitchen cupboards were empty. I did not notice the small sign on the counter. I did not realize I could have the kitchen stocked with my choice of pots, pans, dishes until day I left. I did request a bowl but did not realize I could have had a fully stocked kitchen similar to my past experiences. I a... read more
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our dishware policy was not to your expectations. We will work to make sure we are clearly communicating our amenities during guest arrivals. Still, I am pleased to read that you had a positive stay overall and enjoyed our reasonable rates. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Hotel correct pour 1-2 nuits Personnel de l'accueil symphatique. Pas le grand luxe dans la chambre mais hotel correcte pour une ou deux nuits. Wifi gratuit mais vitesse internet limitée, il faut payer pour avoir mieux. Dommage.
Hotel pour étape à Reston Hotel moyen pour court sejour. Chambre faite une fois par semaine
Worked for me! Had to stay over to complete a job and this place worked great for the night. I will definitely stay here again.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.