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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place wasn't clean, there was other guest hair in the shower, the stink drain was flooded, and the TV channel went out on Thursday.
Business response:
Dear Shubneet, Thank you for sharing your experience. We apologize for the cleanliness issues you encountered during your stay, including the hair in the shower and the flooded sink drain. The inconvenience with the TV channels is also regrettable. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We hope you will consider staying with us again so we can provide a better experience.Sincerely,Hotel Management
Check-in took 15 mins. Called down to the front desk in the am…no answer. No ice machines.
Business response:
Dear Doug, Thank you for sharing your experience. I apologize for the delays during check-in and the lack of response from the front desk. This is not the standard we aim to provide. We are addressing these issues to ensure more efficient service in the future. I also understand the inconvenience caused by the absence of ice machines and will review our amenities to better meet guest needs. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Low quality room and property Room had a stale smell. The room clock was not set and was blinking - clearly no prep. The room across the way housed a someone who cooked with his room door propped open to the hallway and playing music.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us. We have immediately taken steps to address this issue with our pest control team to resolve it promptly and prevent any recurrence. Your feedback is invaluable to us, and we appreciate your understanding. We strive to provide the best possible experience for all our guests and hope to have the opportunity to exceed your expectations in the future... read more
Dirty. Rude Horrible place. Dirty the people are crazy rude .. literally got woken up at 1030am the the front desk ladie yelling and bang that its check out. Not at the front door she let her self in are room and was yelling. Mean while i just got out of work at 630 am.
Business response:
Dear Jonathan, We sincerely apologize for the distressing experience you had during your stay. Your description of the interaction with our staff is concerning and does not reflect the level of service we aim to provide. Respecting our guests' privacy and ensuring a peaceful environment are top priorities for us. We will investigate this incident thoroughly and take appropriate action to prevent any recurrence. Your feedback is invaluable, and we regret any inconvenience caused. Please accept our apologies, and if you recons... read more
I’ve never seen a hotel room this dirty. The room smelled horribly and I immediately returned to the front desk and checked out of the hotel as I was too afraid to touch anything in the room.
Business response:
DearKaren, We sincerely apologize for the cleanliness issues you encountered during your recent stay. It is unacceptable for our guests to experience such discomfort, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. We understand the importance of providing a pleasant and hygienic environment for our guests, and we are committed to improving our services to prev... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.