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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to wait more than 15 minutes a the front desk waiting for someone to make the check in. The room was in very bad condition, old, damaged painting. The bathroom sink was completely clogged. There weren't any dishes in the kitchen. No coffee maker. I will never go back to that hotel.
Business response:
Dear Maria, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Terrible place This place was one of the dirtiest places I’ve stayed at in a long time. It smelled like cigarette smoke, the carpet had holes in it. There were burn marks on the counter. Trash was over flowing outside. Very disgusting place!
Business response:
Dear James, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another opportunity to make things right and provide you with the seamless experience you d... read more
The nasty dirty room The room stink really bad and the bathroom ceiling over the shower was molded and the toilet was dirty inside and out the carpet was filthy
Business response:
Dear Rhonda C, We are deeply sorry to read about your unsatisfactory experience during your recent stay. Providing a clean and pleasant environment for our guests is of utmost importance to us, and it's disheartening to learn that we failed to meet your expectations. Please rest assured that we take your feedback seriously and will share these issues with our housekeeping and maintenance teams appropriately to ensure such incidents are not repeated. Your comfort and satisfaction are our top priorities, and we apologize for a... read more
Negative stars if possible We booked room just for one night. The overall experience for this hotel pathetic and horrible. The rooms were smelling with dampness and some very bad smell. The carpets were so dirty. The bathroom and kitchen sinks were clogging, water was not going out of them. We requested to change our room but the hotel executive denied. It was a horrible experience with my family. My kids literally cried and they were mkt ready to sleep in that room. We reached late in the night so we did not have enough tim... read more
Business response:
Dear Vishal, Thank you for sharing your experience, and we apologize for the inconvenience you encountered during your stay. We regret that the room conditions did not meet your expectations and affected your family's comfort. Please know that your feedback is taken seriously, and we will address these issues with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Needs much work. This stay was to attend a panel of Chief Investment Officers sponsored by 100 Women in Finance. As a seasoned finance executive, I wanted to be sensible about my necessary expenses (such as attending this event paying out of pocket) while managing through this search process. I am saying so because I had a unsatisfactory experience at this same brand at a different location last year, i.e., it was not because I liked it.
Business response:
Dear Guest, Thank you for sharing your experience attending the event sponsored by 100 Women in Finance. We appreciate your feedback and understand the importance of managing expenses while seeking quality accommodations. We apologize for any previous unsatisfactory experiences you may have had with our brand. Your comments are valuable, and we are committed to continually improving our services. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.