Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Dear Guest, thank you for sharing your feedback with us. We apologize for the disappointing arrival experience and that the room you had requested was not available. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. Please feel free to contact our Hotel Management's office directly to provide further information so we can make specific improvements. Your satisfaction is number one and we hope to earn back... read more

Business response:

Jerome, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review online. Although you had an overall pleasant stay with us, we apologize for being unable to provide you with extra pillows and linens. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. We hope you consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rhi, thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Tammie, thank you for reviewing your stay with us. We apologize for the smell you experienced in your room. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management