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Extended Stay America - West Palm Beach - Northpoint Corporate Park
- Hotels
- West Palm Beach, FL
About this business
Location details
700 Northpoint Pkwy., West Palm Beach, FL, 33407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet smells like dog urine. Am sure the cleaning staff can smell it. Overall is an alright hotel. Bed sheets are cheap material.
Business response:
Thanks for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures and ensure we deliver a superb stay every time. In regard to our wifi facility, we have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Molded pizza in oven, maid wasnt friendly. The front desk attendant was very inviting and helpful.
Business response:
Thanks for the feedback. Although you liked our service, we are sorry for the cleanliness issue you experienced while here and that we fell short of your expectations. Your concern has been shared with the housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
It did its job It was a nice room. Two beds would have been nice, but the room did its job. The pull out couch did not have any sheets, and there was none in the closet. We got in late and I just wanted to go to bed, so I didn't complain at the time. I just used the covers my father was not using on the bed. It worked. The breakfast was just enough. It was a good location to our destination. We will stay here again. I will make sure I rent a room with 2 beds next time though.
Business response:
Krista, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and comfortable suites which was perfect for your needs. We look forward to welcoming you back soon! Sincerely, Hotel Management
Nice hotel, but they lack on breakfast... Nice hotel, well maintained. Breakfast consisted on only a coffee station, some granola bars, oatmeal and muffins...:/
Business response:
Natalia, thank you for sharing a nice review of Extended Stay America. We are glad to know you were pleased with your stay. That being said, we are sorry our grab-and-go offerings were not to your liking. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Business response:
Megan, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Clean soso, matress old, conforter old, kitchen poor, pool small and breakfast funny=nothing
Business response:
Sofia, thank you for your feedback. We are sorry our facilities were not to your satisfaction and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Happy Customer The staff made you feel as though ypu were home. Overall very clean and Every Staff that we spoke with was over and beyond helpful. Very Professional.
Business response:
Thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. We hope to welcome you again whenever your travels bring you back here. Sincerely, Hotel Management
Business response:
Edward, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The hotel does not honor reservations The hotel staff had an attitude they we were bothering them at check out time. They hide behind the wall have guests wait for minutes before coming from behind the wall. When they come to the front counter it is with an attitude and then the challenges about the reservation price and the dates of reservation. Then they over charge you and say, you really don't won't me to void the transaction and re issue it do you? One male guest was so upset he demanded a cancellation and they fought... read more
Business response:
Jerry, thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff members while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - West Palm Beach - Northpoint Corporate Park
How is Extended Stay America - West Palm Beach - Northpoint Corporate Park rated?
Extended Stay America - West Palm Beach - Northpoint Corporate Park has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - West Palm Beach - Northpoint Corporate Park open?
Extended Stay America - West Palm Beach - Northpoint Corporate Park is open now. It will close tomorrow at 12:00 a.m.