Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Jerry, thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff members while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management 

Business response:

Sofia, thank you for your feedback. We are sorry our facilities were not to your satisfaction and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. We hope to welcome you again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

Edward, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry if any inconvenience was caused while you were here. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and affordable rates. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are disappointed to know our hotel and facilities did not provide the value you were hoping for. It is always our goal to provide the excellent experience, so we apologize that we fell short this time. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Larry, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Leslie, thank you for staying with us and letting us know you liked your room. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fr... read more