This profile has been claimed by the business owner or representative.
Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Get What You Pay For The front desk gentleman, DaQuan I think it was, was super pleasant and made this stay bearable. The bed not having a skirt is an interesting choice - makes it look like a bottom-tier dorm room. Bathroom was icky but more from stain than lack of cleaning, it seemed. Bed was a cement block. Upon checking out the front desk (not DaQuan) said they were new and needed to be broken in. I hope that's true for the sake of future guests. We did not sleep :(
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. While we are pleased that DaQuan made a positive impact, we deeply regret that the condition of the room did not meet your expectations. We understand how important a comfortable and clean environment is for a restful stay, and we are addressing your concerns to improve the guest experience. Your comments are valuable, and we hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Daquan was an excellent front desk host .
The check in Can be more early if the client leave in the same day check out are Much better
Business response:
Dear Adelaida, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your suggestions regarding the check-in process and will take them into consideration as we look for ways to enhance our guests' experience. We're glad you had a pleasant stay overall and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
It’s a pretty good hotel and they have good prices too, overall the room was clean!
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,360 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.