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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We managed The hotel clerks were very friendly, which is the best thing about this hotel. The room was fairly clean, but we did see roaches at night. The water came out of the kitchen faucet brownish so we decided to buy bottled water. The ice trays were dirty so we bought a bag of ice. There were no dishes, pots or pans in the room. This had to be requested at the front desk. There was also no hair dryer, but that too was available at the front desk. The fitness room had not towels or wipes for the equipment. We managed her... read more
Business response:
Dear Kevin, We're pleased to hear that our team provided friendly service during your stay. However, we apologize for the issues you encountered, including cleanliness concerns and the availability of kitchenware. To ensure the cleanliness of kitchen items upon check-in, our brand standards require us to make these items available at the front desk. Our team is happy to deliver them to your suite whenever needed. We strive to exceed expectations in every aspect, and we appreciate your comments. Your comfort is important to u... read more
The property was accessible to Tarrytown and Sleepy Hollow.
Business response:
Dear Clifford, Thank you for making Extended Stay America a part of your travel plans. We're glad you found the location convenient for exploring Tarrytown and Sleepy Hollow. We hope you enjoyed your time in the area and look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Affordable. Easy, friendly, thorough check in. Linens clean and fresh. Duvets are white. Clean enough if you don't look too closely. Windows open slightly. Dog friendly. Kitchenettes. In house laundry and vending machines. Good for night or two with planned activities for daytime. - Permanent residents live on the upper floors...they utilize the front desk and elevators. ( we were there for resident " moving" day to other floors while their units were being refreshed.) Parking is a bit shady in the rear as the garage is surr... read more
Staff at check in were very professional, friendly and informative and helpful. They were the best!
Business response:
Dear Valerie, Thank you for reviewing your stay at Extended Stay America! We are thrilled to hear that our team made such a positive impression on you with their professionalism and helpfulness. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Sincerely,Hotel Management
The greeting was well 🤗 The hallways very dark Homeless people are living in the hotel The bathroom tub needs service
Business response:
Dear Shanika, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know about your warm check-in and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,307 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.