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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business trip Room needs improvement. Heat/AC didn’t work but maintenance was very helpful. Appliances need attention. Refrigerator very noisy. Staff very helpful and friendly.
Business response:
Dear Lisa, Thank you for choosing to stay with us and for sharing your review. We are delighted that you had a satisfactory stay despite a few issues. Our team highly values the feedback we receive as it aids us in pinpointing areas for improvement in our hospitality services. We are appreciative of each of your comments. It was a pleasure to have you as our guest, and we look forward to the opportunity of hosting your future visits.Sincerely,Hotel Management
A decent hotel The stay was fine and the room was clean and comfortable, although the kitchen area had a "dated" feel and the TV was very small. The staff were very welcoming and courteous. My main concern was that the parking in the back did not feel secure and the back entry door from that area had a broken room card reader so anyone could walk in off the street and get on the elevator out of view of the front desk.
Business response:
Dear Laura, We appreciate your feedback regarding your recent stay with us. It is great to hear that you found your room clean and comfortable and that our staff provided a welcoming and courteous experience. We apologize for any inconvenience caused by the kitchen area's dated feel and the TV's size. Regarding your concern about parking security and the broken card reader, please know that we take guest safety seriously and will address these issues promptly to ensure a secure environment for all our guests. Thank you for b... read more
Awesome
Its great to have a kitchenette. Room was a good size and clean. Quiet area plus it had laundry room in The lobby. Checking in was smooth and front desk was very helpful.Will definitely recommended and come stay again.
Business response:
Dear Maryluz, Thank you for choosing White Plains - Elmsford and sharing your experience. We are thrilled to hear you enjoyed your stay at Extended Stay America! It is fantastic that you appreciated the convenience of our kitchenette and found the room clean and spacious. We are delighted you had a smooth check-in experience and that our front desk team was helpful. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management.
Front desk staff was nice The front desk staff was extremely courteous and accommodating and the beds were comfortable. That being said, the room left a bit to be desired. 1. The room had a weird odor--like a mix of curry and patchouli. We were only spending one night, and limited time in our room, so we did not ask to move. 2. The sink in the bathroom kept clogging/backing up Everytime we washed out hands/brushed our teeth. 3. The water pressure was low and the temperature of the water kept fluctuating while showering. 4. T... read more
Business response:
Dear Guest, Thank you for choosing us. It is nice knowing you had a pleasant time with our extremely courteous and accommodating staff and found the beds comfortable. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Managemen... read more
Weekly Stay Accommodating and friendly staff.
Nice stay
Business response:
Dear Kenneth, Thank you for choosing Extended Stay America for your recent stay and for sharing your feedback. We are delighted that you enjoyed your stay and that our efforts to provide comfortable and excellent service resonated with you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable experience!Sincerely,Hotel Management
Customer service was pleasant, overall building needs a lot of maintenance work, however the room was very clean
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,388 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.