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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was nice, staff was friendly, love that it is pet friendly.
Business response:
Dear Alejandra, Thank you for your wonderful feedback! We are delighted to know that you enjoyed your room and appreciated our friendly staff. It's also great to hear that our pet-friendly policy made your stay more enjoyable. We look forward to welcoming you and your pet back to Extended Stay America for another great visit!Sincerely,Hotel Management
Good
The View The parking deck had snow and the children were able to play in it. They enjoyed it one morning we saw five deer playing on the hill above the deck. That was cool!
Business response:
Dear Sharon, Thank you for sharing your experience! We are thrilled to hear that your family enjoyed the snow and the wildlife around the property. It’s always a pleasure to offer such memorable moments. We appreciate your kind feedback and look forward to welcoming you back to Extended Stay America for more wonderful experiences in the future!Sincerely,Hotel Management
You Get What You Pay For The front desk gentleman, DaQuan I think it was, was super pleasant and made this stay bearable. The bed not having a skirt is an interesting choice - makes it look like a bottom-tier dorm room. Bathroom was icky but more from stain than lack of cleaning, it seemed. Bed was a cement block. Upon checking out the front desk (not DaQuan) said they were new and needed to be broken in. I hope that's true for the sake of future guests. We did not sleep :(
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. While we are pleased that DaQuan made a positive impact, we deeply regret that the condition of the room did not meet your expectations. We understand how important a comfortable and clean environment is for a restful stay, and we are addressing your concerns to improve the guest experience. Your comments are valuable, and we hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Daquan was an excellent front desk host .
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,339 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.