This profile has been claimed by the business owner or representative.
Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its great to have a kitchenette. Room was a good size and clean. Quiet area plus it had laundry room in The lobby. Checking in was smooth and front desk was very helpful.Will definitely recommended and come stay again.
Business response:
Dear Maryluz, Thank you for choosing White Plains - Elmsford and sharing your experience. We are thrilled to hear you enjoyed your stay at Extended Stay America! It is fantastic that you appreciated the convenience of our kitchenette and found the room clean and spacious. We are delighted you had a smooth check-in experience and that our front desk team was helpful. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management.
Front desk staff was nice The front desk staff was extremely courteous and accommodating and the beds were comfortable. That being said, the room left a bit to be desired. 1. The room had a weird odor--like a mix of curry and patchouli. We were only spending one night, and limited time in our room, so we did not ask to move. 2. The sink in the bathroom kept clogging/backing up Everytime we washed out hands/brushed our teeth. 3. The water pressure was low and the temperature of the water kept fluctuating while showering. 4. T... read more
Business response:
Dear Guest, Thank you for choosing us. It is nice knowing you had a pleasant time with our extremely courteous and accommodating staff and found the beds comfortable. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Managemen... read more
Weekly Stay Accommodating and friendly staff.
Nice stay
Business response:
Dear Kenneth, Thank you for choosing Extended Stay America for your recent stay and for sharing your feedback. We are delighted that you enjoyed your stay and that our efforts to provide comfortable and excellent service resonated with you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable experience!Sincerely,Hotel Management
Customer service was pleasant, overall building needs a lot of maintenance work, however the room was very clean
Improvements Needed Overall good. Amenities and facilities need updating, maintenance and refurbishing. Fitness room equipment doesn’t work, microwave didn’t work, iron and tv work sometimes. Perhaps when cleaning rooms these things should be checked out on a checklist. Internet didn’t work with laptop to get on a work related Zoom meeting. No one could assist me. When calling front desk at night for help the young man didn’t know what to do and told me I was on my own!
Business response:
Dear Lisa, Thank you for staying at Extended Stay America. Please accept our apology for our hotel's amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Ok stay Hotel is ok, I believe it said breakfast but I didn't see that. It says non smoking but the bathrooms and room smelled like smoke, seemingly coming thru the vents. The kitchen is convenient. My main issue was the bed. When you sit on the end of the bed, the top lift up. There isnt any real comforter on the bed, very thin throw type bedding. Heat worked well though. if you are checking out on a Sunday and want late check out, according to front desk they dont offer it on Sundays?. Overall it was ok for the pricing. Th... read more
Business response:
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Basic Good Servuce Clean room. Need to improve internet. Very spotty or unavailable. Not good for working conditions on business trips.
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.