Extended Stay America - White Plains - Elmsford

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We apologize for the maintenance issues you encountered during your stay. Your feedback has been shared with the team, and we will refocus our efforts to make improvements. Also, we are sorry you were not informed about our housekeeping policy. Please know we provide housekeeping service once a week, although we are happy to offer it at your request for a minimum fee. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Antonio, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry you were unhappy with our cleanliness and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We will also share your feedback with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management 

Business response:

Alondra, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Brown, thank you for the glowing review of Extended Stay America. We're thrilled to know you found us to be a great value and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management