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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, Comfortable and Good Location Unfortunately the downside is that the elevator for the 3 story parking garage was out of service the entire month I was there. Prior to my stay I had read on line complaints about the same situation. This should have been taken care of. I was told informally that the problem was that the municipal inspector had not come by yet. Given the taxes [aid by this property they should have been more insistent with the town. Otherwise it was a good stay over a long period of time.
Business response:
Hugh, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked our well-kept hotel and that our location was ideal for you. However, we're sorry for the inconvenience you had due to the elevator. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Please do better or close. This location is far worse than any ofnits sister facilities. The smoke and disarray of the facility was abismal.
Business response:
Mark, thank you for choosing our hotel. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we appreciate you bringing this to our attention. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The room had a kitchenette which was very nice. What i did not like is that the place did not have ice (excuse being that each room has a refrigerator with two ice trays) which was needed because who has time to make ice and your just coming there for a night or want a cold drink asap. Clogged tub as soon as the shower started running. Also the multilevel parking had a non-working elevator and we had to walk from the the third level down to ground level then around the side to the front of the building in the rain. Price of ... read more
Business response:
Thank you for being our guest. Although you liked having a kitchenette in your room, we're sorry for the difficulties you encountered while you were here. We have discussed your feedback with the concerned teams in order to fix the problems immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
It was a good stay staff was great and the hotel is nice and clean the onlg bad thing is that the parking lot elevator is not working this is my second stay and still out of order must fix
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked our well-kept property. We have taken a not of your feedback, and we're working with the concerned team to rectify the issue with the elevator as soon as possible. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Good location, quiet, found all what i need just like at home
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.