Extended Stay America - White Plains - Elmsford

Business response:

Joseph, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jacy, thank you for making our hotel your home away from home. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Susanah, thank you for being our guest. We are sorry for the cleanliness issues you had in your rooms. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Jay, it was a pleasure having you as a guest at Extended Stay America. We are delighted to read you found our location convenient for your needs and that we were able to meet your expectations at a great price. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we are sorry that our location wasn’t much appealing to you and that we couldn't provide you with an excellent breakfast. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Joe, thanks for the awesome review of Extended Stay America. It is such a delight to know you were impressed with the courteous service provided by our staff and that you enjoyed well-maintained facilities. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Ivis, thank you for reviewing our hotel. We appreciate your nice rating and are glad overall you had a pleasant stay. However, we are sorry for the inconvenience you had while you were here. We hope that this issue did not overshadow the otherwise positive visit, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management