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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a place to sleep, but not much more. Breakfast was a joke. Just coffee and instant oatmeal. Our room was clean though, and we checked in late and left early. I worked for this trip.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and liked your well-kept room, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Great location and Great Staff.
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know our location worked well for you and that the service provided by our associates met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Difficult to park near where you check in. The elevator was out of order in parking garage, which apparently has been an on-going issue based on other reviews. Makes it hard to transport luggage, etc (especially in the winter with snow and ice).
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. We are fixing the problems you mentioned. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The breakfast could be better but the room was clean and quiet
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked our well-appointed room, but we're sorry you were unhappy with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean, Comfortable and Good Location Unfortunately the downside is that the elevator for the 3 story parking garage was out of service the entire month I was there. Prior to my stay I had read on line complaints about the same situation. This should have been taken care of. I was told informally that the problem was that the municipal inspector had not come by yet. Given the taxes [aid by this property they should have been more insistent with the town. Otherwise it was a good stay over a long period of time.
Business response:
Hugh, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked our well-kept hotel and that our location was ideal for you. However, we're sorry for the inconvenience you had due to the elevator. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Please do better or close. This location is far worse than any ofnits sister facilities. The smoke and disarray of the facility was abismal.
Business response:
Mark, thank you for choosing our hotel. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we appreciate you bringing this to our attention. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The room had a kitchenette which was very nice. What i did not like is that the place did not have ice (excuse being that each room has a refrigerator with two ice trays) which was needed because who has time to make ice and your just coming there for a night or want a cold drink asap. Clogged tub as soon as the shower started running. Also the multilevel parking had a non-working elevator and we had to walk from the the third level down to ground level then around the side to the front of the building in the rain. Price of ... read more
Business response:
Thank you for being our guest. Although you liked having a kitchenette in your room, we're sorry for the difficulties you encountered while you were here. We have discussed your feedback with the concerned teams in order to fix the problems immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,389 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.