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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Checked in hotel room and 1st couldn't locate remote so while looking I found trash under kitchen sink and under nightstand. Called front desk and she didn't even remember checking me into the room which was only 10 min prior. NO bath towels were provided either. Also front desk clerk said my name and room# out loud which is not safe when other guests are in the lobby
Business response:
We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your room was not up to standard. Please accept our most sincere apologies. To prevent this from happening again, our staff is going to be re-trained on our housekeeping policies. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your expe... read more
Stor skuffelse Ved ankomst informeres vi om, at vores værelse er blevet forlænget af de tidligere gæster. Vi tilbydes et rygerværelse i stedet - nej tak! Gratis morgenmad er kaffe/the og en indpakket muffins i foyeren. Personalet er egentlig flinke nok. Det er bare for respektløst at lokke kunder til på falske præmisser.
Bad service Rooms were non smoking yet smelled like cigarette smoke in the elevators and all on that floor! Rooms we're unstocked. Room service said they we're low on linens so we had to wait for them to wash towels and fold them. We had to run down to front desk for everything we needed. I wouldn't stay here ever again not recommend it to anyone. Very disappointed. The location was convenient and looked decent on the outside. Definetly don't judge a book by it's cover because it might not be as good as it looks on the outsi... read more
Business response:
Thank you for taking the time to write a review about your stay with us. Please accept our most sincere apologies for not meeting your expectations. Your comments were reviewed by the staff, and we will be taking the appropriate action to make sure your experience is not repeated. We will also be working with our front desk staff to make sure they are informing each guest about the offerings located at the front desk. We are glad to hear that we were able to provide you with a conveniently located stay though. We appreciate ... read more
Hello?? Is anyone available?? I regretfully have to report that the service is worse than poor...it just wasn't there at all. The poor new lady was asleep when we arrived and the hotel wasn't prepared for us and had no idea who we were. In addition, she was new and inadequately trained. All she said continuously was, "I don't know what to do". The entire process plus check-in took well over an hour. The establishment did nothing to reconcile the situation. Definitely will not return.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that our staff did not attend to your needs properly. In response to your feedback, I have addressed your comments with the staff and am coaching them on how to service and assist our guests better moving forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
night away for a concert Well since it was extended stay it was nice that there was a full fridge and a nice little couch and table to eat at after the concert. Where the bed is was a little small and the TV was in a weird spot when you are in bed. My key card did not work at any of the doors when we got back around midnight luckily my husbands did work. After 11pm there is nobody working the front desk and it is closed which was not so good when we couldn't get in with my card. For the price we paid on it was a good deal bu... read more
REALLY REALLY REALLY BAD CUSTOMER SERVICE well, after calling to confirm my wife and I would be arriving late, when we finally got to the hotel, no one was in site. I waited I called I even hollered hello. nothing, nothing at all. and I was informed I would not be given a refund. this hotel is useless, customer service lies, and I would have probably hated to make it all the way to the room with the first impression I had
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that there was nobody available to help you when you arrived. Please accept my apology. Your comments were reviewed by the staff, and we will be taking extra measures to ensure this does not happen again. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I don't stay here again I stay in Wichita a week out of every month for my job. This hotel is the worst I have stayed in . Dont be fooled by the listing its not even close to the airport. The front desk was busy flirting to check me in and my room had blood on the wall. I only stayed one of the three nights I booked and will not be going back.
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.