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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed 2 nights. Did not clean room and give me new towels. Set sur conditioner to 69 and it kept going off. Then set to coldest and kept going off. Breakfast is power bar. No coffee. Will never stay there again
Business response:
Mike, thank you for staying with us. We apologize for the issues you experienced in your room due to the A/C and for the inconvenience you had due to our hotel policy. Our maintenance team is inspecting and fixing the problem. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. Please be assured that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast of... read more
Horrible smelled really bad no clean sheets towels or rags.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not impressed Even with a discount, I was disappointed. There was someone’s empty pop can left on a nightstand, chunks of dirt on the floor for me to step on while barefoot, the toilet ran on and off constantly and no hot water.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Mediocre and rough Pull out Couch bed felt like a prison mattress and the queen bed was very hard and rough.
Business response:
Ke'Juan, thank you for being a guest at our hotel. We sincerely apologize for the bedding issues you encountered in your room. We are concerned about your experience and will use it to enhance our service and facilities going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never again. I was charged upon check-in after already paying online. Also, there were no glasses or cups in the room - they had to be requested.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are sorry to know you were not pleased with our hotel’s policy in regard to the kitchenware and regret the inconvenience it caused. In regard to the charges, please feel to reach out our front desk associates. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
No hot water.. only cold water No hot water. Only cold water and the tub and sink leaked water at all night!! Poor service... complained twice and nothing was done.. I was very upset..
Won't stay again Staff not very friendly. Overcharged us for our room. Pool was green and filthy and not usable.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our customer service was not to your satisfaction. I want to assure you that your feedback is very important to us and we will be retraining all our staff members to provide the customer services that you expect and deserve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Disgusting...Wichita East Very dirty. Rude customer service. See photos. When staff was informed of deficiencies...I was asked to leave. Never cursed. Just stated the problems.
Dirty washcloth left in shower 95 degrees outside and the AC wss off in the room. Dirty smelling room, there was a dirty, dried, used washcloth still hanging on the shower rod.woke up and my back was hurting cause the bed wss uncomfortable. The staff was nice and it was in a good area
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to our friendly staff are much appreciated; yet, I was disheartened to read that your room was not cleaned to our company’s high standards. As this hotel’s manager, I can assure you that I have taken action to ensure your experience is not repeated. We continually work to improve our hotel, and are pleased to announce that we will be starting a full renovation of the property in August. The staff and I appreciate you... read more
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.