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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No fitness center, barely a breakfast Site says there is a fitness center which does not exist! Breakfast was the tiniest ive ever seen!
Business response:
Richard, We apologize for your disappointment with a fitness center. We will verify the websites to be sure all our information is current and accurate. We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our gues... read more
it's OK Stay was ok, but was disappointed when I learned that if I wanted anything for kitchen I had to pay extra!. No dishes, cups, utensils, coffee maker etc.... Smoking area at entrance was horrible, talk about second hand smoke!
Business response:
Jean, thank you for being our guest. We apologize for any miscommunication regarding our kitchen amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk and it is always complimentary. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Great if you like to smoke Non-smoking room reeked of cigarette smoke. I found a Bic lighter next to the Bible in the night stand. Used diaper was hanging out under the bed.
Business response:
Mark, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We are already taking steps within our housekeeping team to ensure oversights such as this do not happen again. We are also sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will co... read more
Good, but could be better. It was fine for a night, and I loved my window view. I love beung able to see my car in the parking lot. I wished the Internet was faster for streaming services and the shower curtain had a dab of toothpaste on it...The next day, I found a waterbug in the toilet, but I killed it. I liked the mini kitchenette and the staff was super friendly. I'll give it a 3 out of 5 stars overall.
Business response:
John, thanks for your feedback. We are happy you liked your room and our staff, and that you were overall pleased with your experience with us. We appreciate you sharing your observations and concerns, and ensure you they will be addressed appropriately. We value your business and hope we will be your choice again in the future. Sincerely, General Manager
Simple but fine It was simple but served its purpose for a quick overnight stay. Could hear tenants above me but otherwise relaxed and slept well.
Business response:
Kristin, thank you for choosing Extended Stay America - Wilmington - New Centre Drive for your overnight stay. We are happy you enjoyed your time with us and were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Extended Stay America - Wilmington - New Centre Drive. Sincerely, General Manager
Memorial Day Vacation I was a little hesitant to book this hotel after reading reviews but after staying I don't really understand the bad reviews. The rooms are nicely updated and have everything you need. At check in they tell you that if you need any pots or hair dryer to just come to the front desk. Overall a quite, clean, comfortable and affordable place. Close to downtown and beaches. Only negative was being charged $25 to check in an hour early.
Business response:
Julie, thanks for choosing Extended Stay America - Wilmington - New Centre Drive and sharing your review. We are glad to see you were pleased with most aspects of our hotel and had a comfortable time with us. We appreciate you being our guest and hope to welcome you back soon whenever your travels bring you here. Sincerely, General Manager
Hotel was very clean. Room was very clean as well, front desk lady was nice as well. Limited breakfast options.
Business response:
We are delighted you enjoyed your visit and appreciate you taking the time to share your feedback. It’s great to know that you loved our clean facilities and the service provided by our Front Desk associates. We look forward to seeing you again at Extended Stay America - Wilmington - New Centre Drive! Sincerely, General Manager
Staff was cordial and friendly. Room had a mold like smell but every thing worked in the room. No ice machine in the hotel
Business response:
Thank you for staying with us and for your candid review. We are happy to note that you liked our courteous associates. That being said, please accept our apology for the odor you experienced in your room and the inconvenience it caused. We will make sure to eliminate it. As we have refrigerators in all our rooms, we do not have an ice machine on our property. We hope you will consider us again when your plans bring you back to our area. We're positive you will have a more favorable experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.