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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mini Vacation I love staying here.
Business response:
Samantha, thank you for choosing Extended Stay America - Wilmington - New Centre Drive for you mini vacation. We appreciate your feedback and look forward to seeing you again soon. Sincerely, General Manager
Good location, small parking Room was not 100% clean, Trash under bed, No coffee maker, no toiletries (Shampoo, conditioner,lotion...etc), Vending machine not working.
Business response:
Thank you for being our guest. We are happy to know you loved our location and enjoyed the comfort of your bed. However, we’re sorry for the cleanliness issues you experience in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager
Business response:
Michael, thank you for being our guest at Extended Stay America - Wilmington - New Centre Drive. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
I would've prefer more cable channels. And that the rooms be clean daily.
Business response:
Thank you for being our guest. Although your overall stay was pleasant, we are sorry for not meeting all of your expectations. Our housekeeping service is conducted on a weekly basis, to respect the privacy of our long term guests, although we are always happy to provide this at your request for a minimal fee. We appreciate your feedback and hope you will consider a return visit. Sincerely, General Manager
Business response:
Jennifer, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4th of July rates too high for the quality of the accommodations. The included "breakfast" amounted to coffee and muffins. I purposely chose this motel over others because of the included breakfast - a bad decision as it turned out. The shower only half worked and the seals on the refrigerator door were coming off. It was supposed to be a non-smoking room but anywhere a cigarette could have been placed there was a cigarette burn - even on the bathtub.
Business response:
Thank you for staying with us. We are sorry for your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We also apologize for the issues you had in your room and the inconvenience it caused. Our maintenance team will check on it right away, and we appreciate you bringing it to our attention. We hope you will stay with us again when your travels bring you back to our area. Sincerely, General Manager
Strange set-up The room was large and fairly clean, but what was amazing was what was NOT here. There were cooking facilities, but nothing to cook with. Not one knife, fork or spoon. Nothing to make tea or coffee with, not even a cup to rinse your mouth after brushing. They say they cater for people staying a long time who bring their own stuff with them. Not for us, ever again.
Business response:
Susan, thank you for choosing our hotel and for your review. Although you liked our convenient location and your spacious room, we are sorry for not living up to your expectations. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. We regret the inconvenience caused, and please give us a... read more
No fitness center, barely a breakfast Site says there is a fitness center which does not exist! Breakfast was the tiniest ive ever seen!
Business response:
Richard, We apologize for your disappointment with a fitness center. We will verify the websites to be sure all our information is current and accurate. We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our gues... read more
it's OK Stay was ok, but was disappointed when I learned that if I wanted anything for kitchen I had to pay extra!. No dishes, cups, utensils, coffee maker etc.... Smoking area at entrance was horrible, talk about second hand smoke!
Business response:
Jean, thank you for being our guest. We apologize for any miscommunication regarding our kitchen amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk and it is always complimentary. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.