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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good night’s sleep. Got a GREAT NIGHTS SLEEP for a good price! Love the closeness to UNCW.
Business response:
Jennifer, thanks for the wonderful feedback. We are glad you found us to be at a great value and had a comfortable stay with us. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great location. Walking distance to Walmart, Costco and most food locations. Since the Hotel is non-smoking the smoking area in front of the lobby needs to be relocated. The smoke gets into the lobby and is carried down the hallways from the breeze blowing into the building when the front doors are opened and closed.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our location. We appreciate your suggestion and have taken a note of it. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
We were comfortable enough..... There was a musty odor in our room that would not go away even though we left our windows open the entire 4 days.
Business response:
Thank you for being our guest. We are happy to know you liked our location and had an overall pleasant experience here. However, we’re sorry for the inconvenience you had due to the cleanliness of your room. We have shared your feedback with our housekeeping team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
I was shocked that dishes and a blanket was by the elevator for about a day and a housekeepers cart was in the middle of the hallway for half the night.
Business response:
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Convenient You get what you pay for. This is a very old hotel and the rooms are tired and dated. Don’t hold your breath for the breakfast...it is weak coffee, a granola bar or pre-packaged muffin. The staff are very polite and friendly and in a pinch it works.
Business response:
Thank you for your feedback. Although you liked our associates, we are sorry for the multiple issues you experienced during your stay and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, Hotel Management
Overall, my stay at this hotel was good. There was one minor thing that surprised me and that's when I asked for a copy of my receipt I was told that due to me booking thru third party I would receive my copy from hotel. com.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable. That being said, I regret the incompetence you experienced with the third party website. Regarding your concern about the receipt we would like to mention that while making the reservationthroughthe third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Thank you for your feedback, and we hope that you will choose us again ... read more
It was perfect! Great stay. It was a last minute "I need a hotel stay" I was supposed to stay with a friend and that didn't work out. I was pleasently surprised with the quality. Great staff. Only downside is I inquired about a monthly rate if I get the position so that I do not have to rush into an apartment in an area I do not know. I was shocked that is was approximately 1800.00. That's outrageous. Other than that it was great.
Business response:
Christina, thank you for staying at Extended Stay America. We are glad you liked our courteous service and had a nice time with us. That being said, we are sorry if we missed meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Inexpensive place to stay. Inexpensive. I got a queen sized bed, non-smoking suite (with kitchenette) on the second floor for less than $70 a night (taxes included) over a weekend (non-peak season). Breakfast was very skimpy! Consisted of packaged muffins and packets of Sanka!
Business response:
Mark, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you had a good time here and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Nice hotel Nice room. It had a kitchen. Staff was friendly. I gave my review don’t ask me for more or I will never do a review again
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed the comfort of your well-equipped room and that you were impressed with the service provided by our staff. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,289 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.