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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is ok It was spacious and staff was nice , stayed a week and didn’t get any room service
Business response:
Thank you for staying with us. We are glad to read you liked our courteous service and your well-appointed room. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Super nice hotel. Would recommend this hotel to anyone staying for a long period of time.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We appreciate you recommending us online and look forward to seeing you again in the future! Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We had an amazing trip and the hotel was very nice.
Business response:
Jamie, thank you for you gracious and wonderful comments. We are thrilled to see you thoroughly enjoyed your time with at Extended Stay America and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Not very clean This hotel has a very good rate but ... service not so good. Not very clean. We found a fork behind the bed which I suspect it had been there for a long, long time. Also a couple of baby roaches in the bathroom. Appliances, plates and more have to be requested on the front desk. Room relatively comfortable. WiFi super slow.
Business response:
Estela, thank you for staying with us. We are happy to read you had an overall nice stay and that you found us to be a good value. However, we are sorry for the cleanliness issue you experienced in your room and that you were unhappy with our hotel policy. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. Thanks once more, and we hope to welcome you back when in the area. Sincerely, Hotel Management
Good night’s sleep. Got a GREAT NIGHTS SLEEP for a good price! Love the closeness to UNCW.
Business response:
Jennifer, thanks for the wonderful feedback. We are glad you found us to be at a great value and had a comfortable stay with us. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great location. Walking distance to Walmart, Costco and most food locations. Since the Hotel is non-smoking the smoking area in front of the lobby needs to be relocated. The smoke gets into the lobby and is carried down the hallways from the breeze blowing into the building when the front doors are opened and closed.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our location. We appreciate your suggestion and have taken a note of it. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
We were comfortable enough..... There was a musty odor in our room that would not go away even though we left our windows open the entire 4 days.
Business response:
Thank you for being our guest. We are happy to know you liked our location and had an overall pleasant experience here. However, we’re sorry for the inconvenience you had due to the cleanliness of your room. We have shared your feedback with our housekeeping team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
I was shocked that dishes and a blanket was by the elevator for about a day and a housekeepers cart was in the middle of the hallway for half the night.
Business response:
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,156 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.