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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine! Breakfast was grab and go, no lobby to sit and eat!
Business response:
Thank you for evaluating your stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry if any inconvenience was caused while you were here. Please know, we do not have ice machines on our property as we have fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Disappointed stay My family of four and our small dog stayed during the Labor Day weekend. When we first arrived we had trouble finding the main lobby entrance. It wasn't the grand lobby that we were accustomed to. During the weekend we noticed that trash had been accumulating in a corner trash can beside one of the side entrances. The day we checked out that trash was now a mountain of trash that was enough to fill about four trash cans and it was beginning to smell. I have stayed in other extended stays with kitchenettes t... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you and your family will consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Hard to unload luggage I thought that it would atleast have automated doors and a lowered slant to the curb to ease unloading luggage and entering the front lobby but unfortunately it doesn't!! Not cool to not be handicapped accessible either!!
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Lorenzo, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
My stay It was comfortable and enjoyable. I appreciate the appliances in the room
Business response:
Curtis, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
It was what we needed. Thanks
Business response:
Crystal, thank you for staying at Extended Stay America. We are glad to know our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Wow - Jamar, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,156 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.