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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We Love Yall! We always stay here. We love this hotel.
Business response:
Samantha, thank you for making Extended Stay America your preferred hotel. There is no better compliment than a guest who keeps coming back time after time. We are thrilled to know you had a great stay with us and that you loved our hospitality. It is always a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Paul, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
Amazing
Business response:
Edward, many thanks for choosing Extended Stay America, and we are happy to see your time spent with us was comfortable. We are thrilled we met and exceeded all your expectations and look forward to welcoming you back when in the area. Sincerely, Hotel Management
Feels Like Home Very nice clean hotel with a friendly staff. Conveniently located beside Walmart, Target and numerous restaurants. Would definitely recommend this hotel.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and were impressed with the comfort of your well-appointed room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
One night stay It was just an overnight stay. Room was clean, quiet and comfortable. Only complaint is the elevator was dirty when I got there, and stayed dirty for awhile, but it was eventually cleaned
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your overall stay and were impressed with the comfort of your room. I have shared your concern in regard to the elevator with my housekeeping team to ensure it never happens again. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Great staff First room smelled like mildew. The A/C unit had what appeared to be mold/mildew. Telephone did not work. The agent at the desk immediately gave us another room which was comfortable and clean. All the staff was friendly and professional.
Business response:
Anita, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. On a positive note, we are really happy to know our team resolved the issues to your satisfaction while you were here and that you had comfortable stay. It was our pleasure accommodating you, and we look forward to your future visits. Since... read more
No ice machine! Breakfast was grab and go, no lobby to sit and eat!
Business response:
Thank you for evaluating your stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry if any inconvenience was caused while you were here. Please know, we do not have ice machines on our property as we have fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Disappointed stay My family of four and our small dog stayed during the Labor Day weekend. When we first arrived we had trouble finding the main lobby entrance. It wasn't the grand lobby that we were accustomed to. During the weekend we noticed that trash had been accumulating in a corner trash can beside one of the side entrances. The day we checked out that trash was now a mountain of trash that was enough to fill about four trash cans and it was beginning to smell. I have stayed in other extended stays with kitchenettes t... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you and your family will consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.