Extra Space Storage

Stacey S. 

on Yelp

10 years ago

I needed temporary storage of some household items, and Extra Space Storage offered the best value for my needs. Amaya helped me choose a size that worked for me. Every time I arrived to access my space, Amaya and Raul greeted me enthusiastically and were always extremely helpful and accommodating. I only needed the space for a few months. But should I need storage in the future, I will not hesitate to reach out to Amaya at Extra Space Storage. 

Tamara C. 

on Yelp

11 years ago

I picked this location because of the awesome Yelp reviews and I'm glad to say they proved to be true! Every step of my rental experience was easy. Their company website is easy to navigate. I reserved my space and received a confirmation phone call shortly thereafter. I also received helpful emails informed me of my next steps. The day before my check in date, I received another confirmation phone call from the facility. I appreciate it when a business is on top of their customer service game! When I arrived, I foun... read more

Sheila C. 

on Yelp

11 years ago

My daughter has relocated from the East Coast and we need storage space until I find a house. We went to SEVERAL storage facilities to check out the available units as well as the vibe of the staff that we were going to be dealing with. We chose this place for all the right reasons. 1st - the price. :) No other space came close. 2nd - the staff. The staff was great! In particular, we LOVE Amaya! He's professional, informative and takes the safety of our stuff very seriously. 3rd - the security. They don't h... read more

Raquel C. 

on Yelp

11 years ago

As a first timer w storage units and new to LA, I didn't know what to expect! I am so happy I chose Extra Space Storage AND the Pico Blvd location because Amaya, the Assistant Manager, was so helpful and got me an amazing deal! I originally chose this storage company because of the great online deal and knowing I did not need a lot of space just selected the smallest available unit. When I showed up I realized I may need just a slightly bigger unit and Amaya said no problem and upgraded me while still giving me an excellent ... read more

Ryan M. 

on Yelp

11 years ago

I had a household emergency and had to move out a room of belongings. I went to extra space storage and they had adequate space that was dry, secure, and accessible. I think they are a little pricey, but I don't feel like I was robbed. Their facility is a little run down, but secure nonetheless. 

JM K. 

on Yelp

2 months ago

Greedy! Stay away! Lures you in with a low first month rate and soon thereafter hits you with continuous increases that make the storage unit more expensive than other storage spaces. Also note their move our policy offers NO refund for unused dates; maybe a prorated rate but only if you remember to provide a 10-15 day notice in advance. I made the mistake of not reading their multipage agreement and moved out while still having to pay for about one month of storage that I was not even using! Upset that they can now rent out... read more

Jordan P. 

on Yelp

2 years ago

Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews on Google Maps. Look how many of these people have only reviewed this place and nowhere else! Re: Extra Space reply. "Rising costs of top notch storage." Ha! More like bait and switch. You ad... read more

Isaac S. 

on Yelp

2 years ago

Hate to one star ya but I'm moving out soon. It's mostly because my rate skyrocketed from $200 to $400 in less than 3 months since moving in. I don't know why there aren't laws for protecting customers in this type of situation but it basically makes it seem like an auction set up. They must get some auction kickback a something. You think you have a stable steady storage rate and then boom- double the price to hold stuff from your life. I'm bringing it back to the house to sort it out.. 

Venice D. 

on Yelp

2 years ago

spare me the fake response about your apologies for inconveniences. You have made ZERO actual attempts to reach out and resolve the issue. Your broadcasted words don't match your behind the scenes non-actions. I have been waiting for a supervisor to reach out and resolve this issue for a whole week. Nothing but tumbleweeds.