Extra Space Storage

Jack K. 

on Yelp

7 years ago

Absolute scam. They signed me up in April 2018 for $135 for a storage unit and the service agent assured me there would "small pricing increases over time." I checked my automatically billed credit card statement and since August 2018 they have without notice increased the fee to $280 - yes, they've doubled it. I called and the agent was extremely rude and said "we have every right to increase the rent it's in the agreement." So these guys tell you one thing and bury massive increases in the fine print. This was not any kind... read more

Walter D. 

on Yelp

7 years ago

Moved in on 12/29/17 and on 4/23/18 they sent me a notice that my rent was going up $40.00 per month. After calling the I was informed that this is normal and that I should expect an increase every 9 to 12 months additionally. This is no way to keep costumers and I am starting to look for new storage. 

Mike D. 

on Yelp

9 years ago

I've been renting here for about a year and a half and they haven't had a functioning elevator for months. There's a sign up saying that service has been stopped indefinitely. I think this place has 8 floors. Have a refrigerator you need to move to the 8th floor? In theory they have movers who will do it, but they're only available on certain days of the week and are always booked. When I was here recently moving about 10 loads of stuff up to the 4th floor without assistance, a woman was screaming at the movers for taking t... read more

Roman G. 

on Yelp

9 years ago

This was the most terrible storage. First of all, there's no elevator. Second of all, the stairs and hallways are very narrow. This storage looks more like decorations for some horror movie. And there's always some terrible sounds. Maybe it's just a preraration for Halloween. There were many characters for Halloween without make up. HORRIBLE. I DON'T RECOMEND! 

Rebecca L. 

on Yelp

10 years ago

This has to do with the company itself. I got my storage in September 2015 then when 2016 came in they raise my price by 40 dollars! I get that it goes up but not when I just signed the contract I would understand when I had completed my year. Sadly I need the place and will have to continue paying 250 dollars. 

Asha B. 

on Yelp

10 years ago

The employees are not bad the facility is. Here are a list of reasons why I cannot recommend this facility to anyone. 1) With one working freight elevator that must be operated by an employee things get a little frustrating when only one employee is working. 2) I've had a unit here for about 7 months and seen the monthly rent increase 3 times. They give about 1 months notice before the increase occurs but I now pay $30 more than when I initially signed on. 3) The hours of operation stink. The facility is only open durin... read more

Andrew K. 

on Yelp

11 years ago

The staff here is extremely rude here and the elevator is broken most of the time. The large woman at the front desk told my aunt she was interrupting her call which is absurd since we could not find an employee to help us for 10 minutes. Would not recommend leaving your stuff here ever. Also appears that some people are living from the storage units which is quite suspicious. I would leave zero stars if it were possible for this storage facility. 

James J. 

on Yelp

12 years ago

Extra Space Storage on Pico is a really inconvenient facility. I might just be saying that because I've been spoiled by Public Storage, where I formerly had a unit. I sublet a unit here from a friend because I needed space to store some film equipment, so I can't comment on the signup or billing experience. The lobby doesn't have an automatic door so it needs to be propped open anytime you move anything in or out. Thankfully there are usually traffic cones nearby that can accomplish this. My entry code has worked perfectly ... read more

A D. 

on Yelp

14 years ago

Very unsatisfactory move-in experience at this location. On a weekday morning, we spent over 2 hrs. (30 min of which for actual moving in) either activating the access code (which still doesn't work), finding the reserved locker or waiting around. When the on-site staff couldn't find the locker and in turn called the facility manager, his cell was disconnected. Then when I requested AAA discount, the receiver said it was too late and would have to reinitiate the sign up process and risk losing the locker. Finally, I was char... read more