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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
2800 W Pico Blvd, Los Angeles, CA, 90006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Your rate will prob go up 40% in the first 6 mo. unless they pay to hide this review. I'm out!
Business response:
Hi Joey, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
I don't have a unit but my family member does, and I pay for it. They just randomly raised the rate 50 dollars for no rhyme or reason. I cannot in good faith suggest a place that randomly changes the fee with no explanation and out of the blue. Look elsewhere. i know also how much stuff my family member has and the original rate was borderline high and increasing it 50 dollars is way too high of a hike.
Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATION, NOT JUST THE ONE I RENTED FROM. They will always use the same language: "From time to time ... read more
if i could leave 0 stars i would. bums live outside the doors and it's infested with roaches i only had my things in there for 1 week and its infested with roaches in everything im so disgusted!!! i dont even know how ill get them out of all of my things now I WANT A REFUND ASAP
Business response:
Hi Kashmir, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts?. If you have questions about this, we're here to help and can be reached at (323) 733-4488.
Reminder this place has roaches and when confronted, managment and corporate will say it's the risk you take for renting a storage. Not normal! I got zero money back after paying over $100 per month for months and had to throw most of my belongings away. GO SOMEWHERE ELSE!
Business response:
Julia, we're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (323) 733-4488?
This place is never open on time but have the nerve to close the gate and lock the doors as soon as closing time hits. We have things to do in the morning just like they wanna go home at night. Update: it's 9:21 am. Guy finally comes. Drives in all cool like it never happened.
Not true on the restrooms. There's one toilet and one sink in the lobby. It's amazing that one restroom cannot be maintained.
Business response:
Thanks for reaching out and providing your suggestions and feedback, James. We understand that the bathrooms being closed at this time is inconvenient. Right now our bathrooms have reopened on a site-by-site basis to make sure that the managers can keep them cleaned by CDC guidelines as we are short-staffed. We will be sure to pass along your feedback and hopefully, we can quickly return to having our bathrooms open full time. Let us know if we cando anything else to help at 888-storage.
Rubbish storage facility. Cockroaches in the storage unit. Rude employees. Disabled my gate access code without notice even though I had paid on time
Business response:
Hi Francz Kabz, we really appreciate you taking the time to leave a review. Providing a positive experience and a clean facility to each of our customers is very important to us and we hope to better assist you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Moved in on 12/29/17 and on 4/23/18 they sent me a notice that my rent was going up $40.00 per month. After calling the I was informed that this is normal and that I should expect an increase every 9 to 12 months additionally. This is no way to keep costumers and I am starting to look for new storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,239 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.