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Extra Space Storage
- Self Storage
- Belmont, CA
About this business
Location details
477 Harbor Blvd, Belmont, CA, 94002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
After reading the other reviews from yelpers, I decided against checking out other storage facilities in the area. I did look online for the rates in the area and Extra Space Storage had the best rates. Done & Done! + FAST/OUTSTANDING CUSTOMER SERVICE + CLEAN UNITS + SECURED + FREE MOVING TRUCK DURING FIRST 30 DAYS
Okay, seriously, I have never been a patron of a storage facility as cool as this one. I went here based on a yelp review about a month and a half ago. I was running out of room and needed some more space.. One thing that is very impressive is this company is extremely service oriented and seems to have it's priorities straight (the customers satisfaction is Number One!). I only ended up renting from them for about a month and two weeks. I got a move-in special rate and then totally expected something bad to happen, because... read more
My romance with Extra Space Storage just keeps getting better. I drove by today and noticed they were running a special on larger units. I haven't been in my unit for even a month yet, but I went in and inquired about the special. Within ten minutes we had signed paperwork, they transferred my year lease on my current unit over to a new, larger unit at the great promotional rate, and they did it all cheerfully and without any bureaucratic, we-just-work-here-the-home-office-won't-let-us-do-that mumbo jumbo. The kicker? T... read more
I checked out a couple other storage places in the area and they were all pretty dingy, open to the elements etc. I got a storage space at Extra Space which was clean and air conditioned. The first month was practically free, they have some setup fees and insurance stuff, but I think it's like 30 bucks. You can pay your account online too which is convenient. I think it might be a little more expensive than some other places but at least my stuff isn't covered with dust.
The assistant manager at the Belmont facility on Harbor last year. I made a couple payments and I remember him telling me months ago. He says you're paid till February 5 why do you wanna pay anymore? I always pay my stuff down. I always thought this guy was a little crazy to be working there smoking weed all the time he was kind of funny, but in a dangerous way, so when I went to go pay another. month I told him I should be good till April 6. He goes no only March I believe Taylor took the payment. It was in cash. I told Jer... read more
Business response:
Hi John, thanks so much for your review! We are thrilled to hear your experience with Jeremy and Taylor was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
i think you guys should have at keast 1 person on duty on holidays. i failed to out more things today because the walk in gate for people is locked thus i was not able to get in. and key in the access code
Business response:
Dulce, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Raised rate by 85% 2 months after move in, which was only communicated to me by usps mail. Additionally elevator has been broken making it more difficult to reach the storage unit. Calls to the office go unanswered and toll free line offers no help or insight.
Business response:
Hi Daniel, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the elevator. In the meantime, call us at (650) 591-1263 if you need anything.
DO NOT USE THIS PLACE, YOUR LOCKER WILL BE BROKEN INTO, YOU WILL DEAL WITH DRUNKS AND VAGRANTS AND THE UNIT IS LEFT UNSECURED. HORRIBLE COMPANY!! I have had a storage unit here for years. It originally started great, but over the past 4 years it's become a horrific experience. They seem more focused on not filling up the garbage dumpster than anything. A Flood one year closed the facility for several months and I could not access my demonstration equipment, but that the gate is always broken so left wide open, i was put nea... read more
NOPE, Absolutely the worst experience ive had with a storage facility. IF YOU CARE FOR YOUR BELONGINGS, DONT STORE IT HERE. Even with the gates, security pad, storage alarms, and cameras how in the heck do storage rooms get broken into with no info on how it happened and when it happened? A majority of my belongings were taken and when I filed a police report, they advised I was the 4th person to call them about a burglary at this exact location in the past month. Overall, this was a NOPE experience for me.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 550 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.