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Extra Space Storage
- Self Storage
- Belmont, CA
About this business
Location details
477 Harbor Blvd, Belmont, CA, 94002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My romance with Extra Space Storage just keeps getting better. I drove by today and noticed they were running a special on larger units. I haven't been in my unit for even a month yet, but I went in and inquired about the special. Within ten minutes we had signed paperwork, they transferred my year lease on my current unit over to a new, larger unit at the great promotional rate, and they did it all cheerfully and without any bureaucratic, we-just-work-here-the-home-office-won't-let-us-do-that mumbo jumbo. The kicker? T... read more
I checked out a couple other storage places in the area and they were all pretty dingy, open to the elements etc. I got a storage space at Extra Space which was clean and air conditioned. The first month was practically free, they have some setup fees and insurance stuff, but I think it's like 30 bucks. You can pay your account online too which is convenient. I think it might be a little more expensive than some other places but at least my stuff isn't covered with dust.
The assistant manager at the Belmont facility on Harbor last year. I made a couple payments and I remember him telling me months ago. He says you're paid till February 5 why do you wanna pay anymore? I always pay my stuff down. I always thought this guy was a little crazy to be working there smoking weed all the time he was kind of funny, but in a dangerous way, so when I went to go pay another. month I told him I should be good till April 6. He goes no only March I believe Taylor took the payment. It was in cash. I told Jer... read more
Business response:
Hi John, thanks so much for your review! We are thrilled to hear your experience with Jeremy and Taylor was positive. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that! Don’t hesitate to call us at 888-storage if you need anything.
i think you guys should have at keast 1 person on duty on holidays. i failed to out more things today because the walk in gate for people is locked thus i was not able to get in. and key in the access code
Business response:
Dulce, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Raised rate by 85% 2 months after move in, which was only communicated to me by usps mail. Additionally elevator has been broken making it more difficult to reach the storage unit. Calls to the office go unanswered and toll free line offers no help or insight.
Business response:
Hi Daniel, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the elevator. In the meantime, call us at (650) 591-1263 if you need anything.
DO NOT USE THIS PLACE, YOUR LOCKER WILL BE BROKEN INTO, YOU WILL DEAL WITH DRUNKS AND VAGRANTS AND THE UNIT IS LEFT UNSECURED. HORRIBLE COMPANY!! I have had a storage unit here for years. It originally started great, but over the past 4 years it's become a horrific experience. They seem more focused on not filling up the garbage dumpster than anything. A Flood one year closed the facility for several months and I could not access my demonstration equipment, but that the gate is always broken so left wide open, i was put nea... read more
NOPE, Absolutely the worst experience ive had with a storage facility. IF YOU CARE FOR YOUR BELONGINGS, DONT STORE IT HERE. Even with the gates, security pad, storage alarms, and cameras how in the heck do storage rooms get broken into with no info on how it happened and when it happened? A majority of my belongings were taken and when I filed a police report, they advised I was the 4th person to call them about a burglary at this exact location in the past month. Overall, this was a NOPE experience for me.
I really appreciate the workers help here, they did wonderful job here! BUT the Extra Space company super sucks, they sent out rate raise letter within 5 months after you sign the contact, and they said if you don't agree with that you can move out, WTF plan is this?
Business response:
Hi Jiaming, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
They do raise the rates after 4 months. You need to ask a lot of questions. Like the first month, FREE is only good for you if you plan on staying there less than 3 months. The price per month is a lot less if you don't take the first-month free deal. It is better only if you stay longer. My rates are too high. I also don't like that they make you pay for insurance and an extra $15 a month depending on how much your stuff is worth. If you can get insurance to insure your things in a storage unit? Do it. My insurance Nationwi... read more
Business response:
Marie, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 521 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.