Extra Space Storage

Bruce P. 

on Yelp

13 years ago

Classic bait and switch employed here. Don't get fooled by the low rate cause once you're in your in for a surprise as they will raise your rate after just a few months - in my case 16.5%. What do you do then other than complain or move out at substantial pain and suffering. They keep raising the rent so do yourself a "self-storage" favor and go to a more honest and forthright company - there are plenty in the market! 

Michael C. 

on Yelp

13 years ago

Extra Space storage is a decent storage facility, and there's one simple reason they get a 1-star review. Once you move you things in, they start jacking up the price. I am currently paying more per month than I did when I started. They've increased the price twice on me, but the "new customer" deal on their website is less than what I pay. When you sign up as a new customer, there's no indication that this rate is for a limited time. But once they have you in there, they jack up the price every few months, since you agree... read more

Steve O. 

on Yelp

14 years ago

My brother George rented a space for almost a year in 2010. They make him buy insurance for an extra $9.00 a month, even though he didn't want it.. His $1000 bicycle was later stolen out of his storage space and their insurance company would not pay on the claim, even after the copy of the Police report was submitted. Don't put anything of value in your space if you use this company. The spaces are not secure!