Extra Space Storage

Rebbe A. 

on Yelp

13 years ago

beware of regular price increases. began summer 2010 at $232/month and ended spring 2013 at $320/month. that's an $88/month increase in less than three years. company sent out a regular (about yearly) "rate change notice." that said, the facilities and the services were excellent. 

Chel P. 

on Yelp

13 years ago

I signed up with them 6 months ago. They wouldn't give me the free month that they've been advertising until I pressed and after I did, it didn't go into effect for another month or so. They also increased the rent 20% after the first 6 months. Now I have to pull my stuff out, but I will do that gladly . 

Mark Z. 

on Yelp

13 years ago

1. Make sure that you get a confirmation stating unit number and actual price in writing prior to going there. They change their rates (on-the-fly). 2. Make sure that you have proof of insurance. Otherwise they charge you $10 (for $2000 coverage which is nothing). They won't even let you go home to get it. 3. Make sure that you let them know when you are moving in. Otherwise if the employee is on the break, you have to wait (you end up paying the movers - in my case). 

Bruce P. 

on Yelp

14 years ago

Classic bait and switch employed here. Don't get fooled by the low rate cause once you're in your in for a surprise as they will raise your rate after just a few months - in my case 16.5%. What do you do then other than complain or move out at substantial pain and suffering. They keep raising the rent so do yourself a "self-storage" favor and go to a more honest and forthright company - there are plenty in the market! 

Michael C. 

on Yelp

14 years ago

Extra Space storage is a decent storage facility, and there's one simple reason they get a 1-star review. Once you move you things in, they start jacking up the price. I am currently paying more per month than I did when I started. They've increased the price twice on me, but the "new customer" deal on their website is less than what I pay. When you sign up as a new customer, there's no indication that this rate is for a limited time. But once they have you in there, they jack up the price every few months, since you agree... read more

Steve O. 

on Yelp

15 years ago

My brother George rented a space for almost a year in 2010. They make him buy insurance for an extra $9.00 a month, even though he didn't want it.. His $1000 bicycle was later stolen out of his storage space and their insurance company would not pay on the claim, even after the copy of the Police report was submitted. Don't put anything of value in your space if you use this company. The spaces are not secure!