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Extra Space Storage
- Self Storage
- Belmont, CA
About this business
Location details
477 Harbor Blvd, Belmont, CA, 94002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Raised rate by 85% 2 months after move in, which was only communicated to me by usps mail. Additionally elevator has been broken making it more difficult to reach the storage unit. Calls to the office go unanswered and toll free line offers no help or insight.
Business response:
Hi Daniel, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the elevator. In the meantime, call us at (650) 591-1263 if you need anything.
DO NOT USE THIS PLACE, YOUR LOCKER WILL BE BROKEN INTO, YOU WILL DEAL WITH DRUNKS AND VAGRANTS AND THE UNIT IS LEFT UNSECURED. HORRIBLE COMPANY!! I have had a storage unit here for years. It originally started great, but over the past 4 years it's become a horrific experience. They seem more focused on not filling up the garbage dumpster than anything. A Flood one year closed the facility for several months and I could not access my demonstration equipment, but that the gate is always broken so left wide open, i was put nea... read more
NOPE, Absolutely the worst experience ive had with a storage facility. IF YOU CARE FOR YOUR BELONGINGS, DONT STORE IT HERE. Even with the gates, security pad, storage alarms, and cameras how in the heck do storage rooms get broken into with no info on how it happened and when it happened? A majority of my belongings were taken and when I filed a police report, they advised I was the 4th person to call them about a burglary at this exact location in the past month. Overall, this was a NOPE experience for me.
I really appreciate the workers help here, they did wonderful job here! BUT the Extra Space company super sucks, they sent out rate raise letter within 5 months after you sign the contact, and they said if you don't agree with that you can move out, WTF plan is this?
Business response:
Hi Jiaming, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
They do raise the rates after 4 months. You need to ask a lot of questions. Like the first month, FREE is only good for you if you plan on staying there less than 3 months. The price per month is a lot less if you don't take the first-month free deal. It is better only if you stay longer. My rates are too high. I also don't like that they make you pay for insurance and an extra $15 a month depending on how much your stuff is worth. If you can get insurance to insure your things in a storage unit? Do it. My insurance Nationwi... read more
Business response:
Marie, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
RENTER BEWARE - Your initial agreed upon rental rate may not last long. I started my rental agreement with this Extra Space location in May of this year. Rate they quoted me for a large unit was reasonable for its size. I asked if it was a promotional rate and they confirmed no, it was a normal rate. As it is a month to month contract, I asked if they typically raised rates and they said they "occassionally" adjust rates based on market changes. Today, less than 6 months later, I received notice in the mail that my ... read more
Business response:
Robert, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Gate hours are limited, while the web site promised 24/7 Temperature gets pretty high in summer - makes you sweat and worried about safety of what you are storing.
Update entitled: Men talking at me, Volume Infinity+1 Subtitle: Not today, not ever, Guy In response to a flood that occurred on the top floor of the building in March, where I was not eligible for insurance reimbursement on ANY of my stored items $200 a month for 5x10 space. Expect rent to go up around 10% or more every year, this year it went up twice. When I first rented the space 2 years ago, it was $130 a month. The amenities have not gotten better and with exception of a recent flood that had the facility closed for... read more
Words cannot express what a horrible facility this is. Beside the fact that the owners aggressively raise the rent of your unit $10.00+ each year without fail, the facility is not maintained. I have a third-floor unit. The elevator has been broken for over two weeks, with no repair date in sight. There is a byzantine series of paper notices with arrows posted outside directing us to walk around the facility, down a long narrow walkway, to an obscure set of stairs. These are the stairs that we may use to get up to the thir... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 574 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.