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Extra Space Storage

4.8

About this business

Location details

15101 Raymer St, Van Nuys, CA, 91405, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.81,067 reviews
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Julio G.'s profile image
Julio G. 
rating
11 years ago

Really great customer service from kevin at the front desk,even though we showed up a little after closing hours ,he made sure we got a storage so we can empty out our uhaul truck that we desperately needed to unload that day.If it wasn't for kevin we would've to keep looking around after and exhausting day of moving.he gave us a tour of the storage before commiting to it and even got half of the first month because I went online to reserve,overall I had a great experience and will definitely recommend it to family and frien... read more

Paul F.'s profile image
Paul F. 
rating
11 years ago

Average for a storage location. However, the managing couple show genuine concern for prospective customers and tenants. 

Sivan W.'s profile image
Sivan W. 
rating
8 months ago

STAY AWAY from this place! Quoted prices are raised exorbitantly -- chunk by chunk -- taking advantage of people who are not in a position to move out of the unit. In LESS THAN 2 YEARS our monthly rate has increased MORE THAN 41%. Do yourself a favor and use ANY OTHER place. 

Steve M.'s profile image
Steve M. 
rating
2 years ago

I have a Question Emily S. since you are the business owner. Why do you increase rent 3 times within a year? I started at $122 for a 5x10 then went up to $157 after 3 months then now 6 months $182 and soon 1yr and 1 month rent will be $237 as your notice i recieved via mail. I mean the price is higher than your posted normal price. It kinda leaves us customers in a tight spot since we already have stored and some of us even paid movers only to be taken forgranted by our situation. On your add it does say lockin the... read more

Jeimy A.'s profile image
Jeimy A. 
rating
3 years ago

I had sign up an contract with these people right around covid began. It turns out they are infested with rats. Some of my personal belongings were ruined with rat piss. They finally transferred me to their new location off or Haskell about 4 months ago and today I find out they raised my monthly payment to double the amount, double! Ohh no... according to the manager Gabriel it isn't double just about 90% of my original payment. This place is a joke and just take advantage of people. Total freaking crooks! 

Business response:

Hi Jeimy, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (818) 785-3771. 

Mayo M.'s profile image
Mayo M. 
rating
3 years ago

On 3/14/22 I came to discover that my storage unit had been broken into. Staff attempted to downplay that it was a random occurrence! My unit was the only unit broken into. The grounds are always dirty and security is virtually nonexistent! Stay away from this storage facility! 

Ashley C.'s profile image
Ashley C. 
rating
4 years ago

Had my storage unit here for a little more than a year. Came to check on my belongings and their was rat feces and pee on all my boxes and my table and fridge. Had to throw away a table that's been in my family for a very long time and many other items. $150 to throw away my stuff. 

Business response:

Hi Ashley. Thank you for your feedback. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at 888-storage? 

Ashlei T.'s profile image
Ashlei T. 
rating
4 years ago

Do not rent here. Rates constantly increase and there is a huge rat problem. There are huge pellets in everyone's units. Disgusting. 

Business response:

Hi Ashlei, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts so we apologize this happened. Can you give us a call at 888-storage? 

Kay C.'s profile image
Kay C. 
rating
4 years ago

I was here at my storage a few hours ago, it was about 9pm when I pulled up the gate - I noticed two guys sitting on the curb I passed them and went towards the gate I waited about 2 minutes to punch in my code . I didn't see them behind me so I thought everything was good but after I pulled in and drove a few feet I noticed in the rear view mirror that they came around the building to walk in the gate. I stopped but they kept walking so I put it in reverse that's when they slowed. So I started driving in reverse towards th... read more

Business response:

Hi Kay, thank you for taking the time to share your experience at our facility. We strongly value customers who are attentive to issues they spot at any of our locations. We consider security our top priority and are very sorry to hear about your experience. We do have after hours help available by calling 888-storage. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage? 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,067 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.