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Extra Space Storage
- Self Storage
- Van Nuys, CA
About this business
Location details
15101 Raymer St, Van Nuys, CA, 91405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have a Question Emily S. since you are the business owner. Why do you increase rent 3 times within a year? I started at $122 for a 5x10 then went up to $157 after 3 months then now 6 months $182 and soon 1yr and 1 month rent will be $237 as your notice i recieved via mail. I mean the price is higher than your posted normal price. It kinda leaves us customers in a tight spot since we already have stored and some of us even paid movers only to be taken forgranted by our situation. On your add it does say lockin the... read more
I had sign up an contract with these people right around covid began. It turns out they are infested with rats. Some of my personal belongings were ruined with rat piss. They finally transferred me to their new location off or Haskell about 4 months ago and today I find out they raised my monthly payment to double the amount, double! Ohh no... according to the manager Gabriel it isn't double just about 90% of my original payment. This place is a joke and just take advantage of people. Total freaking crooks!
Business response:
Hi Jeimy, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (818) 785-3771.
On 3/14/22 I came to discover that my storage unit had been broken into. Staff attempted to downplay that it was a random occurrence! My unit was the only unit broken into. The grounds are always dirty and security is virtually nonexistent! Stay away from this storage facility!
Had my storage unit here for a little more than a year. Came to check on my belongings and their was rat feces and pee on all my boxes and my table and fridge. Had to throw away a table that's been in my family for a very long time and many other items. $150 to throw away my stuff.
Business response:
Hi Ashley. Thank you for your feedback. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at 888-storage?
Do not rent here. Rates constantly increase and there is a huge rat problem. There are huge pellets in everyone's units. Disgusting.
Business response:
Hi Ashlei, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts so we apologize this happened. Can you give us a call at 888-storage?
I was here at my storage a few hours ago, it was about 9pm when I pulled up the gate - I noticed two guys sitting on the curb I passed them and went towards the gate I waited about 2 minutes to punch in my code . I didn't see them behind me so I thought everything was good but after I pulled in and drove a few feet I noticed in the rear view mirror that they came around the building to walk in the gate. I stopped but they kept walking so I put it in reverse that's when they slowed. So I started driving in reverse towards th... read more
Business response:
Hi Kay, thank you for taking the time to share your experience at our facility. We strongly value customers who are attentive to issues they spot at any of our locations. We consider security our top priority and are very sorry to hear about your experience. We do have after hours help available by calling 888-storage. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?
Raised the rate 10% after 4 months. This was never divulged in the lease but this is how this company rolls. They divulged another secret, 9 months will be another increase and so on. So after a few years you will be paying double. Scam!
Business response:
Hi Yol Y., Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Of course, they start you off with a good, competitive price but quickly begin to raise the cost. I like that the gates have a code pad so that there is more flexible hours to access your belongings, but you have to buy one their locks because no other one is compatible. Then, To top it off, the storages aren't fully enclosed which exposes your belongings to weather, dust & debris. We had our stuff there 2 years before we couldn't handle the prices anymore. (We wanted to leave after 1 year, but adding members to our family d... read more
Business response:
Hi Andrew, thank you for leaving us a review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Feedback like yours is important to our goal of customer satisfaction. We will be sure to review internally.
So I've had a unit here for maybe 4 months? Why am I receiving a 14$ increase on my rent. Don't start this bs becsuse you'll be losing a customer before the month ends if you want to discuss something you can comment on this complaint and handle it
Business response:
Chris, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,056 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.