This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Van Nuys, CA
About this business
Location details
15101 Raymer St, Van Nuys, CA, 91405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This company is the worst, I rented a space from them, I initially got quoted a price on line ( a hook) then when I actually went to the unit on Raymer st . They bullied me into paying insurance, which I didn't need or want. Then they said, ok you can take it off after one month, which I did. So then they found another way to rip me off!!!! They increased my rent by 15%!!!!!!!!!!!!!!! Outrageous!!!!!! I complained to no avail neither the manager or corporate did anything!!!!! Now I am stuck having to over pay until I can mov... read more
When I called extra space storage They said "first month free, all you pay is admin fee of 24" they never said anything about haveibg to purchase a lock also They lied I get to facility and I brought my own pad lock and guy says I have to buy cylinder lock They didn't say that on the phone They are liars and NOT UP FRONT
we rent 1 unit 2014 and we don't have any issue until new manager came. please trust me go to this faculty you can see, i warning you all . please contact me i will shear with you. tomorrow we are going to court . after that I will complete my review . we couldn't make file at court last Friday, we have go om Monday now time is 1:56 pm and reilly we are scare to dad , just i am worry abut my family. I hope some one help us on monday we can run from this appeal. i will finish on here as soon as we are out from this place.
I was already a customer here, storing my 25 ft boat since 2011, before Extra Space bought out this facility from the previous owners. Following Extra Space taking over, everything seemed OK at first, but following a weekend on my boat, I returned to find both boat covers missing, along with 20 tie down straps I used to cover my boat with. I reported this to the attendant in the office that day, and requested a review of the surveillance tapes. He assured me such would happen and I would be contacted. In the meantime, I wen... read more
Please be aware of the outrageous rate increase that they will impose soon after you move in and the rate will continue to increase indefinitely.
We just relocated to this facility 3 months ago, and just received a $300 per year rate increase. We'll be leaving here shortly.
Well meaning but, ultimately inept staff more interested in keeping their jobs than keeping their customers and does not honor contact. Steer clear.
Stored with Extra Space for years and this is the worst location due to the manager. Incredibly rude and disrespectful, as if they don't want to bring in business. Most unprofessional experience I've ever had, very unpleasant. Every other location has been the polar opposite. Avoid this location, not worth the trouble.
Business response:
We are so sorry to hear about this. Customer service is very important to us. We will make sure to pass your feedback along to our team so improvements can be made in the Van Nuys location.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,056 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.