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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
2645 La Cienega Ave, Los Angeles, CA, 90034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews on Google Maps. Look how many of these people have only reviewed this place and nowhere else! Re: Extra Space reply. "Rising costs of top notch storage." Ha! More like bait and switch. You ad... read more
Business response:
We're sorry to hear this, Jordan. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
if you are a storage auction buyer forget storage treasures as they been keep canceling there units for the past 2 months there was 12 units i tried to bid and win with me having the highest bid last minute 12/12 got canceled. Back before covid it was at the facility and each unit was guaranteed sold in under a minute, now they put it up for 10+ days and always last minute it gets PAYED/CANCELED, also I don't even know if I'm bidding with another buyer or a bot, and how do I not know if a facility employe doesn't enter the u... read more
Business response:
Davit, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (310) 836-0084 so that we can learn more about your experience.
Do not rent here at this facility... The facility recently renovated the property and put in new units in a majority of the parking spots. Slowly over the years they've gotten rid of 80% of the on-site parking. Management has also recently implemented new hours. There is no visiting your unit after 6 PM on weekdays and Saturdays or after 4 PM on Sundays and opens each day at 7 AM. Try visiting those hours if you have a job. They give you some nonsense about security for hours change. They recently have added a security g... read more
Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATION, NOT JUST THE ONE I RENTED FROM. They will always use the same language: "From time to time ... read more
Our storage unit was broken into on Thursday, December 8th around 5:30 am. My wife and I were not notified of the robbery until Saturday, December 10th, around 11 am. Several of our items were stolen, all sentimental pieces and they destroyed our unit as you can see in the photo. We were not the only unit broken into, as we know one person's unit was robbed of a wagon and several other units appeared to be pried open with a crowbar. From what we were told, there was only one thief. The manager was very helpful during our... read more
If I could rate lower I would! DONT BE DUPED BY THESE GUYS! False advertising!!!! They lie on their site and will SAY anything to get you to rent even if it isn't true!
Business response:
Cassie, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully, we can improve your experience next time!
Had a very large space, corner unit, for about 6 months with this facility. Another mistake. Maybe not as bad as the one on Avery Street (Public Storage). But one would think if you travel far enough away from downtown LA, you will get away from the Skid Row factor and the shopping carts all over etc. In fact, It looked clean and perfect enough to do the job. The parking lot seemed big enough to maneuver a truck around in, so it seemed that it would be easy to get in/out. Of course, STUPIDLY, did not check to see wha... read more
I donno about other locations but there are rats in this location, your stuffs that you thought are very safe is totally not, all my documents and files got bitten and chewed by rats in this storage, those rats even chewed a hole on all my expensive equipments, shoes and plastic boxes. The only thing the staffs do is to put mouse traps or something in every corners of that floor but obviously its not working at all. Extra space storage didn't even respond to my complain. The only thing they do is to increase the price every ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 920 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.