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Extra Space Storage
- Self Storage
- Monterey, CA
About this business
Location details
250 Dela Vina Ave, Monterey, CA, 93940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I noticed they took down Jimmy Z's reviews. I'm glad I captured the highlights. I'm so much happier without extra space storage in my life!
Business response:
I'm sorry to hear that, Silvia. If there's anything we can do to change your mind please email social@extraspace.com.
The people at the front desk are nice. However if you do not mind a 20 % price increase in rent within a year then go ahead and move in. Also I was never given any notice of the 2 increases. They said they mailed out cards but I never received any mail from them. When I moved to a smaller unit they prorated the rent to their advantage.
I was disappointed with my storage experience here. The ladies in the office seemed super nice and friendly, but I was told I would have my unit held at a flat rate for the duration of my 18 month stay since I was an active duty military member. I used the autopay system and after about a year it automatically raised my rate by over $20. I called or stopped in each month I was billed at the higher rate (4 months), and each time I was told the problem would be fixed and credited to my account the next month. The month bef... read more
I was very disappointed with the staff at this storage facility. I was going to be storing my things with them up until the first place I had called told me there was a mixup with my reservation, and that I was still able to store with them. When I reserved with this place, I was charged a holding fee that was never reimbursed back to me. I called several times, as well as left several messages with hopes of being reimbursed from them. Once someone finally got back to me, I was told that there was just simply nothing they co... read more
The way they presented the price in the office to get you to rent is shady at best. I came in and said "how much is it to rent here?" We looked at a unit and they gave me a price. It was a good price and they offered the customary half off the first month, so i said oK. But what they should have said was this... "This unit will be a certain price.. and... we do have a one time fee that you will need to pay.. and... there will also be another fee tacked on for insurance every month if you cant provide proof of your ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 987 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.