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Extra Space Storage

4.8

About this business

Location details

250 Dela Vina Ave, Monterey, CA, 93940, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8987 reviews
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Ron B.'s profile image
Ron B. 
rating
11 years ago

This is a great local place for storage without paying a crazy amount. The staff is super helpful and very professional as well. 

Waffle I.'s profile image
Waffle I. 
rating
12 years ago

The staff at ESS is amazingly kind and I would rent from them again. The rent does go up but you have to remember that storage is suppose to be temporary not for years on end. The staff seem to care about everyone going into their facility which is fantastic in this day in age. You wont be disappointed if you rent from them. 

Carmen W.'s profile image
Carmen W. 
rating
12 years ago

This is a wonderful place to store you extra stuff, or to help you in making a transition to a new home or apartment in the Monterey Bay area. Close to Hwy. 1 (Casa Verde exit) and just off Del Monte Ave. (so easy to find) they provide a very safe and secure facility that is well kept up and has an automated gate system where you can come and go quickly and easily once you've rented a unit with your own personalized entry code. I found the staff always helpful and courteous and the units were large, clean, lit and had elect... read more

Ashley W.'s profile image
Ashley W. 
rating
13 years ago

All the gals that work in the office are exceptional! They're always kind and ready to give a helping hand! Now, get $50 credit for referring a friend! Will never store anywhere else on the Peninsula! :) 

Yo M.'s profile image
Yo M. 
rating
14 years ago

I recently for the first time got a storage unit as I downsized living quarters. Staff are super nice, facility seems clean and safe. Are all storage places out to gouge people for an extra buck or is it just me? I don't blame the physical facility or the staff for that. I think it is just the way it is. 

robert k.'s profile image
robert k. 
rating
16 years ago

Easy and secure access. The staff is great. Very friendly and professional. Absolute pleasure to do business with. Pricing is fair. Space was very clean. Really nice that they have carts available to use. I feel that my equipment is very secure. I would highly recommend them. 

Vicky T.'s profile image
Vicky T. 
rating
17 years ago

This place is a maximum security site! I love it. 177 a month for a second story 10 by something room.. fantastic. The bathrooms are clean and the staff here is courteous. Marion was very helpful (she is the keeper of the units don't mess with her!) Codes to get in and out.. folks keep to themselves and there is lots of equipment to haul your stuff 

Moira M.'s profile image
Moira M. 
rating
10 months ago

Emily S. Rob, the manager at ESS in Monterey has asked me to get in touch with you directly as he said that you set the rates. There, however, is NO WAY to reach you to speak about this matter directly. I've tried many different numbers listed on the Internet for customer support but they all route me back to my facility. Please call me at 347-525-3051. 

Business response:

We sincerely apologize for any inconvenience this situation has caused you. Your inquiry has been received and we take your concerns seriously. We understand your frustration regarding the rate increase and the miscommunication about the agreement. Please contact us directly at (831) 646-9800 so we can discuss this matter in detail, review your account history, and work towards finding a satisfactory resolution. We value your long-term loyalty as a customer and want to address your concerns properly. Thank you for bringing t... read more

Greg L.'s profile image
Greg L. 
rating
10 months ago

This property has frequent robberies and the facility is NOT secure. They won't help much other than saying it happens. No motivation from corporate to disclose this to current/future renters. 

Business response:

Thank you for bringing this to our attention. Please contact us at (831) 646-9800 to discuss your concerns further. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 987 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.