Extra Space Storage

4.8

Self Storage
Cathedral City, CA

About this business

Consumer Services Self Storage

Location details

36000 Cathedral Canyon Dr, Cathedral City, CA, 92234, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.8878 reviews

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David S.

6 years ago

If you are looking for storage to store your extra things in DO NOT USE Extra Space, This company is so money hunger they raise your rent up after the first 5 months and then every 8 months after that, and it's not a raise its 25% hikes at a time, they for people that are on a budget DO NOT GO TO EXTRA SPACE. they do not care about you at all. they are only MONEY HUNGRY.

Business response:

David, We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Zane G.

10 years ago

Set up agreement noon on Saturday. Dealt with Cindy Chaisson, the assistant manager. It was stated that I'd lock the unit later, as I was in a rush. No indication made from Cindy that a lock was on the unit or that I needed to have someone escort me to the unit to unlock it during office hours. Arrived Saturday after office hours to come lock my unit, approximately 9pm, to discover the unit was locked. That evening I attempted to contact emergency help line, only to be directed to call Sunday morning at 7am. I was moving and... read more

Business response:

Zane, we are sorry to hear about this. Customer service is very important to us. We will forward your feedback to our team at the Cathedral City location so improvements can be made.