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Extra Space Storage

4.8

About this business

Location details

36000 Cathedral Canyon Dr, Cathedral City, CA, 92234, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8853 reviews
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Zane G.'s profile image
Zane G. 
rating
10 years ago

Set up agreement noon on Saturday. Dealt with Cindy Chaisson, the assistant manager. It was stated that I'd lock the unit later, as I was in a rush. No indication made from Cindy that a lock was on the unit or that I needed to have someone escort me to the unit to unlock it during office hours. Arrived Saturday after office hours to come lock my unit, approximately 9pm, to discover the unit was locked. That evening I attempted to contact emergency help line, only to be directed to call Sunday morning at 7am. I was moving and... read more

Business response:

Zane, we are sorry to hear about this. Customer service is very important to us. We will forward your feedback to our team at the Cathedral City location so improvements can be made. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 853 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.