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Extra Space Storage
- Self Storage
- Thousand Oaks, CA
About this business
Location details
1285 Thousand Oaks Blvd, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Customer service is not great! The lady at the front desk was not helpful and very rude. The facility is nice though Just as long as you don't need any customer service this is a good place.
Business response:
Hi Jenna, we really appreciate you taking the time to leave a review. If there is anything we can do to improve your experience, please give us a call at 888-storage.
They are really nice when you come in (and ask for you to write reviews, that's why they have so many), but after you're in, good luck! I had fraud on my debit card and had to get a new one, and I've been trying to update my billing info. Their website never lets me log in, when I try to reset my password it gives me an error (I have screenshots), they never answer their phone, if you e-mail them it comes back too (also have screenshot). When I finally got ahold of them this morning, they charged me an $85 late fee and said ... read more
it was a "total" lie. no" one month for "free" for "new" customers. after wasting '' gas " on my car-- driving" down to extra space storage" location, to get the "special" that they have "on - line" -- and " had to wait "30 min."" extra for the "second" employee lunch to end".-- "plus" found "two" different cars with "people" sleeping in their cars in the side" front parking lot".
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,138 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.