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Extra Space Storage
- Self Storage
- Thousand Oaks, CA
About this business
Location details
1285 Thousand Oaks Blvd, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
once you move your stuff in the price hikes begin. would not recommend. Started at around 200 a month, 3 years later it is over 700.
Business response:
Your concerns are noted regarding price increases from around $200 to over $700, Jeff. Please contact Extra Space Storage at (805) 494-3007 so the team can review your account.
One of the worst companies I have ever dealt with, they raised my rent by $100 without warning and this is the second time I will never set foot in this company again, I do not recommend it.
Business response:
We're concerned to hear about your experience and understand your frustration regarding the rent increase situation you've described. This is clearly not the experience we want any of our customers to have with our self storage services. We take feedback like yours seriously as it helps us understand where we may have fallen short in our communication and customer service. Please feel free to reach out to us at (805) 494-3007 to discuss this further so we can better understand what happened and address your specific concerns... read more
I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night from them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business
I gave this place a 5 star review which has turned into a 2 star review . They increased my monthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware.
Business response:
We take your feedback seriously and sincerely apologize for any inconvenience caused. We understand your frustration regarding the rate increase, and we appreciate you bringing this to our attention. We strive to provide clear communication to our customers, and we will review our policies to ensure better transparency in the future. Please excuse any inconvenience you have experienced.
tripled in price while you have the unit. Scammy techniques they use once you're in and they know you can't just leave so easily so they raise it. Mine has tripled in price in three years, ridiculous. I also have homeless people who have a unit next to mine and they are always in and out storing items, and although I agree it's okay for the homeless to have a unit as I feel for them, homeless people also commit property crimes so when it's next to your unit you kind of feel like your things will be missing next time you open... read more
Business response:
Hi David, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
I have my rent raised every 9 months. On 9/30 my rent was raised to 123.00 now on 7/16 it is raised to $191.85 . Almost $70 in less than a year. This is not acceptable
Business response:
Hi Judy, thank you for taking the time to share your experience with us. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
DO NOT GO HERE!!! Place is a racket. After two months they doubled my rent out of no where. I called and they said they are allowed to reprice it for "market value". This place should be shut down for extortion and price baiting.
Business response:
Hi David, thank you for the feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The facilities are clean and well-maintained, but that's where the good things end. Without notice, they will raise their rates on you every 4-6 months. I believe CA law requires 30-day notice of rate increases, but I could be wrong. Our rate was increased 91% the first time, then 76% six months later. We'll be packing up our unit this weekend and taking our business elsewhere. I strongly suggest that anyone looking for self-storage think twice before choosing Extra Space.
Business response:
We're sorry to hear this, David. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I would definitely not recommend Extra Space Storage. Just received a letter from them, only been in there 2 months. Raised my rent space from $136.00 a month to $ 215.00 for a small unit! I am so upset! They are taking advantage of people. Cheaper if u sell all your things. Times are tough right now! How can they do that to people? I bet they have their employees and Managers write the reviews. Pulling my things out! Go somewhere else, there are others storage places that are much less!
Business response:
We're sorry to hear this, Doreen. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,138 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.