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Extra Space Storage
- Self Storage
- Thousand Oaks, CA
About this business
Location details
1285 Thousand Oaks Blvd, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 10:00 p.m. | |
| Tue | 07:00 a.m. to 10:00 p.m. | |
| Wed | 07:00 a.m. to 10:00 p.m. | |
| Thu | 07:00 a.m. to 10:00 p.m. | |
| Fri | 07:00 a.m. to 10:00 p.m. | |
| Sat | 08:00 a.m. to 10:00 p.m. | |
| Sun | 08:00 a.m. to 10:00 p.m. |
Excellent Customer Service!! Amanda is Awesome as well as her co-workers!! Would recommend to anyone... Thank you for help with our storage.
The team is so great and super friendly. They answered all of our questions very thoroughly. The hours are the best in town - they are open until 10pm on weeknights! The rates are one of the lowest in Thousand Oaks/Westlake area.
Great location. Easy access. And the best part is the management and staff - very helpful and friendly. Definitely the best storage experience.
I want to give a five star star rating to Extra Storage Space & special thanks to Amanda the general manager at this location. Our situation was very unique, Amanda had opened up the facility especially for us and she truly went above and beyond especially they weren't open to the public yet. This is a brand new facility that's clean, efficient, secure. Amanda and her staff are very professional and accommodating to their clients. I would recommend Extra Space to my family and friends for all of their storage needs.
Had a great first visit with Extra Space in Newbury Park, who referred me over to Thousand Oaks site. Thousand Oaks facility is a very new site and has exceptional people wanting to assure you a secure and safe environment for your personal belongings. I am glad they were available. I can actually do everything there with little physical stress. WHY????? Because that is how very new this place is. YEAH!!!!
One of the worst companies I have ever dealt with, they raised my rent by $100 without warning and this is the second time I will never set foot in this company again, I do not recommend it.
Business response:
We're concerned to hear about your experience and understand your frustration regarding the rent increase situation you've described. This is clearly not the experience we want any of our customers to have with our self storage services. We take feedback like yours seriously as it helps us understand where we may have fallen short in our communication and customer service. Please feel free to reach out to us at (805) 494-3007 to discuss this further so we can better understand what happened and address your specific concerns... read more
I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night from them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business
I gave this place a 5 star review which has turned into a 2 star review . They increased my monthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware.
Business response:
We take your feedback seriously and sincerely apologize for any inconvenience caused. We understand your frustration regarding the rate increase, and we appreciate you bringing this to our attention. We strive to provide clear communication to our customers, and we will review our policies to ensure better transparency in the future. Please excuse any inconvenience you have experienced.
tripled in price while you have the unit. Scammy techniques they use once you're in and they know you can't just leave so easily so they raise it. Mine has tripled in price in three years, ridiculous. I also have homeless people who have a unit next to mine and they are always in and out storing items, and although I agree it's okay for the homeless to have a unit as I feel for them, homeless people also commit property crimes so when it's next to your unit you kind of feel like your things will be missing next time you open... read more
Business response:
Hi David, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,057 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.