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Extra Space Storage
- Self Storage
- Rancho Cordova, CA
About this business
Location details
2410 Mercantile Dr, Rancho Cordova, CA, 95742, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
[Review posted on Google] Update 7/7/2023: Tammy is no longer at this location. As a long time tenant (two years), she was the person who kept me coming back and continuing to rent from this company and location. On the day that I received my rate increase notice, I screenshotted the rates for the 10x10 units on the website. My rate increase was "per market." The going (web) rate for 10x10 units was about $115. Drive-up 10/15 units were CHEAPER than this (my unit is down a hallway). Meanwhile, my unit is now $190+. I will ... read more
Business response:
Hi Cece, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (916) 635-6464.
I'll start off with the fact that the employees were nice and helped when called. The huge problem that I have is the fact that after a couple of months my rate skyrocketed without notice. When I called, the explanation was the rate changes as the economy requires. After reading the contract more closely, it does state that the rate can change at any time with a 30 day notification. They claim they sent a card in the mail, however, I receive emails from the post office on what to expect in my mail box and I never received an... read more
Business response:
Hi Viola, thank you for the feedback. We're sorry to hear you did not receive a notice. We adjust our customers' rental rates on a 4-9 month basis to see if customers are at or close to market value on their units. After this process, customers will get a postcard with a rate increase 30 days in advance to bring them closer to market value. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (916) 635-6464 so that we can assist with your concern.
I had been with this facility for about six years without any problems. Then kne day i go to my unit and realized it had been broken into. I notified management and called rancho PD to make a report. Then in about 8 months my unit was broken into again. So again i notified management and called the police and made a report. The first break in got ne for more than $7000 worth of stuff and the second time for about $4000. The problem is they dont have nearly enough cameras at the facility i believe they omly have 4 I kmow ther... read more
Business response:
Hi Michael, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (916) 635-6464?
Beware of this place. I signed up in May of 2020 with a decent rate /of $69/month for a 5x15 space. Within 6 months they increased it to $75/month. Not that big a deal. Now, in October, and not more than a year later they are doubling my rate to $150/month. Total BS !! Beware the bait and switch Other than that, the place is great.
Business response:
Thanks for the feedback, Michael. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We're sorry to hear you are unsatisfied with your rate. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
This place is Terrible!! You get what you pay for. Spend more for a nicer place. When I initially got the unit it was very small but affordable seemed safe with the security and looked clean!! Fast forward a few months. I noticed the unit next to me had a ton of rat droppings Rt in front of it starting around Mid June. I told the lady in the front and asked about it and what I can do. Apparently she is the Manager I found out later. She said pest control can come in and spray the unit? Hmm ok. She said she would call me in a... read more
Business response:
Hi Monique, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. If we can do anything to improve your experience, give us a call at 888-STORAGE.
Do not store anything here! They sold my storage unit without sending me anything or calling! And yes I have phone records showing I never got anything from them! This is a horrible place to use!! The staff are heartless and didn't do anything to contact me!!! Stay away from them if you value your belongings!!! And I have a close friend who this crap company did the same thing to! Time to look for a lawyer!!!
Worst storage experience ever. I had a unit for a year and a half. I was moving out everything but a sofa. I needed a smaller unit for it. I went in 2 days early to handle this because I only had the movers that one morning. The man said he couldn't do it that day but would be in early Friday morning to take care of everything. Knowing I couldn't move the sectional alone and had a time restraint. He lied!!!! He wasn't even working that morning and had told no one about my situation. I was forced to have to continue paying fo... read more
Business response:
Thanks for taking the time to share your feedback, Christine. We'd like to talk to you more about your experience. Can you give us a call at 888-STORAGE or email us at customerservice@extraspace.com?
Better read your lease agreement... you sign away all your rights to everything including their lack of security,very few low resolution cameras are placed covering all lanes of traffic and your storage unit can be broken into with no trace of who the bad guys were! If you move out early and have paid for the entire month in advance you get no prorated refund, unless you know ahead of time, so no last minute move outs. We were there many years and all that happened were the prices were raised, and we were broken into.
Business response:
Bart, we're sorry to hear you had a negative experience with us. We would like the chance to talk to you. Please give us a call at 888-STORAGE.
I'd like to give a good review but I have a couple issues I feel could be avoided. I'm currently starting my second month with a unit. First off, it's totally awesome they have a small moving truck available to use during your first 30 days BUT their policy and hours to use it are horrible. If someone rents it for the day and doesn't end up using it, all that happens is that person screwed over anyone else wanting to use it that day since you don't pay any sort of deposit until you come to take it. I think they could come up... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.