Extra Space Storage

4.8

Self Storage
Alexandria, VA

About this business

Consumer Services Self Storage

Location details

35 S Dove St, Alexandria, VA, 22314, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,369 reviews

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Stacie M.

3 years ago

The best customer service!! Mae and her team helped us effortlessly move to a new unit when our door was broken and it was seamless! They go above and beyond here. Thank you!!

Business response:

Thank you for your review, Stacie. We are glad Mae and the team were as helpful as can be. Thank you for your kind words! We are here to help! Please give us a call at 888-storage if anything comes up!

Mike O.

3 years ago

Mae and team run a superb operation at the Dove Street location in Alexandria. They are very military-friendly, and offer a discount for active duty. The year long rates also offer great discounts (in addition to the military discount) - and they will adjust if you get unexpected orders that move you in less-than 12 months.

Business response:

Hi Mike, thank you for your review. We're glad Mae and team run a superb operation. Stop by our office if you need anything in the future!

Mike V.

3 years ago

Let me say this about the staff at my storage location. Ken and Mae were very helpful in finding a new lower priced until. Being handicapped I needed to stay on the ground floor of the building. They did just that in helping me find the new storage unit. I've been leasing a unit at the Alexandria Virginia Extra Space storage for going on two years. I've found this facility to always be clean and never a problem finding a push cart. Ken and Mae have been managing this facility for the two years I've been there. ... read more

Business response:

Thank you for your feedback, Mike! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Give us a call if you have any questions!

Alan S.

4 years ago

Great location, very helpful staff, super clean facility. My issue is that they lure you in with a low price and then months later they raise your price without notice - in my case a 60% increase.

Business response:

Hi Alan. Thanks for reaching out. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please give us a call at 888-storage. We'd like to talk to you in more detail about your concerns.

Ellie G.

4 years ago

The customer service is terrific! I highly recommend it to anyone who is looking for a short or long term storage unit. You will be very satisfied with the convenient location, understandable and polite team to answer all of your questions and work with you to give you premium experience.

Business response:

Thanks, Ellie! We appreciate you taking the time to leave a review. We love to hear our customers are happy with Extra Space. Thank you for your kind words. We are glad you found our team to be understanding and polite. We value you as a customer and are here to answer any of your storage questions. Give us a call at 888-storage or stop by the office if you need anything!

Linda H.

4 years ago

I needed temporary storage and they had a great rate on line, they followed up quickly on my reservation, and the paperwork was quick and simple.

Business response:

Thank you for the excellent rating, Linda! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-storage if you need anything!

Roger G.

4 years ago

first rate storage facility. Clean, safe and secure facility. onsite staff helpful and very nice.

Louise L.

4 years ago

I went to see Extra Space in their Dove St location in Alexandria, VA. The service and attention I received was exemplary. I absolutely cannot praise both Mae Sagun (the Manager who showed us around) and Selam (who helped complete the paperwork). Both were super nice, friendly, attentive, and helpful. There was no hard selling ( which I hate) -only providing us assistance to decide on the choices that were available. Mae took her time and showed us a number of different storage sizes on various floors. She was very knowledge... read more

Business response:

Thank you for the kind words, Louise! We're committed to providing excellent customer service. We're glad Mae Sagun showed you around, Selam helped complete the paperwork, and both were super nice. Stop by our office if you need assistance or have any questions.

Rosemary C.

4 years ago

I really like having storage as I live in a tiny house in Alexandria. Mae has been so helpful. Without her I might have looked elsewhere but she is really nice and makes the experience feel safer and more personal.

Business response:

Hi Rosemary, thank you for your review. We're glad Mae has been so helpful and is really nice. Stop by our office if you need assistance or have any questions.