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Extra Space Storage
- Self Storage
- Sunnyvale, CA
About this business
Location details
106 Lawrence Station Rd, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I got a storage here after moving to a smaller place. David was super helpful and amazing. He gave me tips on how I should get the most of my storage space. It's clean and secured. I was given access to the moving truck when I moved in. I thought was a nice bonus. I'm very happy.
I stored a travel trailer here for about 6 months. Front office staff was always friendly. I never had to worry about the trailer I felt it was safe here and never had a problem. I would definitely use them again.
The office staff are great and they are so nice, but the prices jump like crazy. They should lock the price for two years before raising again. The high price is their downfall, and it is out of control.
Rats in units. Units get unusually dirty. They raise the prices every six months it seems
Business response:
Hi Bobby, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please give us a call at 888-storage if anything comes up!
SCAM ALERT - Monthly rate went up from $88 to $168 without any written notice 30 days prior the due date which I supposed to receive that was clear stated on the contract. I didn't find out about the rate increased until I was about to pay the bill 2 days before the due date. Because of that, I was not able to terminate the contract which required the customer to contact the rental location within 10 days upon receiving the notice before the effective day according to the Agreement. DISHONEST- Contact them to see if this ri... read more
Literally doubled my rate for 5x5 storage. They still offer to new customers my old rate. Bye bye! I am moving out.
Business response:
Hi Tom, thank you for sharing your feedback with us. We are sorry to hear that you are unhappy with your experience. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
They literally steal your money. They encouraged me to prepay rent for 2 years so they would not raise my rental fees during this period. They assured me that if I leave during this time, they would reimburse me for those months not used. So, I prepaid rent for 2 years. But, left after one year. Now, after almost 2 months, they have not yet reimbursed me. They lied and lied. I escalated this to their headquarters. But nothing yet.. just more lies. Watch out ., they don't hesitate to steal your money.
Business response:
Hi Sohaila, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
They will literally steal money from your bank account. I foolishly used autopay for the monthly payment on my 5 x 10 storage unit, for about $100/month. I was going through my bank statement and notice a charge from ExtraSpaceStorage for $190. Hm. I looked over the prior month, and notice another charge for $190. I checked the prior month, about $100. I emailed them to correct the charges, after I checked their website to see whether they had any dramatic price change, and the nearby (San Jose) prices, and those prices con... read more
Guys be careful. They will auto increase the rates without proper intimation I am paying 80$ per month and they increase rates to 149$ per month. They will not sent email or SMS. They will say that they sent mail to home. But I didn't receive it. Please read the documentation, which is not clear what they mean. They won't explain it what they meant too.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,157 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.