Extra Space Storage

Bobby J. 

on Yelp

2 years ago

Rats in units. Units get unusually dirty. They raise the prices every six months it seems 

Alvin L. 

on Yelp

3 years ago

SCAM ALERT - Monthly rate went up from $88 to $168 without any written notice 30 days prior the due date which I supposed to receive that was clear stated on the contract. I didn't find out about the rate increased until I was about to pay the bill 2 days before the due date. Because of that, I was not able to terminate the contract which required the customer to contact the rental location within 10 days upon receiving the notice before the effective day according to the Agreement. DISHONEST- Contact them to see if this ri... read more

Tom B. 

on Yelp

3 years ago

Literally doubled my rate for 5x5 storage. They still offer to new customers my old rate. Bye bye! I am moving out. 

Sohaila K. 

on Yelp

3 years ago

They literally steal your money. They encouraged me to prepay rent for 2 years so they would not raise my rental fees during this period. They assured me that if I leave during this time, they would reimburse me for those months not used. So, I prepaid rent for 2 years. But, left after one year. Now, after almost 2 months, they have not yet reimbursed me. They lied and lied. I escalated this to their headquarters. But nothing yet.. just more lies. Watch out ., they don't hesitate to steal your money. 

Greg E. 

on Yelp

4 years ago

They will literally steal money from your bank account. I foolishly used autopay for the monthly payment on my 5 x 10 storage unit, for about $100/month. I was going through my bank statement and notice a charge from ExtraSpaceStorage for $190. Hm. I looked over the prior month, and notice another charge for $190. I checked the prior month, about $100. I emailed them to correct the charges, after I checked their website to see whether they had any dramatic price change, and the nearby (San Jose) prices, and those prices con... read more

Roop Kishan B. 

on Yelp

4 years ago

Guys be careful. They will auto increase the rates without proper intimation I am paying 80$ per month and they increase rates to 149$ per month. They will not sent email or SMS. They will say that they sent mail to home. But I didn't receive it. Please read the documentation, which is not clear what they mean. They won't explain it what they meant too. 

Wm G. 

on Yelp

6 years ago

Casandra called me today with a message stating "Urgent Please call". when I dropped everything I was doing to make the phone call she responded that I was 1 day late on the rent. What a rude condescending person. Mark would never have left this type of message. She definitely needs people skills training. I will be giving my notice effective immediately. Very dissatisfied with extra space Sunnyvale. Bill 

R S. 

on Yelp

6 years ago

I wasn't informed when I signed the lease that the price would increase after six months. They have a clause in the agreement which says anything/any terms in the agreement can be changed with 30 days notice. You can't just jack up the price like that, after you take the trouble of storing stuff. This information is not even mentioned in the website so kind of nefarious for a well known company. The staff is fine and the manager is great. ....But I won't be a customer for long. 

Dwain M. 

on Yelp

6 years ago

BEWARE! This place looks nice from the outside but that's as far as it goes. When they blow the driveway areas most of the dirt and dust ends up in your unit. I stored my belongings in sealed metal cabinets with no food stuffs being stored and to my surprise I found rodent droppings everywhere. Also I didn't notice until I moved out that the roof had been leaking. They lure you in with low initial rent but it goes up quickly and in large amounts. I rented my unit at $180.00 per month and in 2 years it past $420.00 per month.