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Extra Space Storage
- Self Storage
- Sunnyvale, CA
About this business
Location details
106 Lawrence Station Rd, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have been a customer for almost a year. I have upgraded my unit from a 5x5 to a 5x10 with no issues, but today I tried to upgrade from my 5x10 to a 5x15 and was told the web rate is only for new customers. I received the web rate for my previous upgrade, but it is unavailable for this upgrade. I talked to corporate and they explained that "web rate" is actually a NEW CUSTOMER rate, and also that if I close my account it must be closed for 3 months before I can be considered a new customer again. I guess I will take my bu... read more
Business response:
Liquid, we're sorry to hear you experienced problems upgrading your unit a second time. While we understand your frustrations, web rates do apply to new customers only. We appreciate your feedback and we will pass it along to our team to ensure our rates are more clear in the future.
DO NOT RENT FROM THIS FACILITY. the people who run this place is absolutely nasty. If you are there minutes after closing time, the old man comes and yells at you. Also be careful when you send a check for payment. We were assessed a "late" fee when we sent payment on time and even when we proved they had cashed our check.
The good part is that All Aboard storage is clean and secure. But this should be expected from any storage facility. If you long for the days when you were in grade school and the being admonished by the mean yard monitor, you'll love this place. If you don't enter, exit or behave strictly to their protocol, expect to have Dale or his wife zoom down on their cart to rapp you on the knuckles. The misanthropic management's priority is to run a tight ship at the expense of being civil and courteous to their clientele. They s... read more
This is a mixed review about All Aboard in Sunnyvale. Overall, a negative impression. Pros: Well kept facility (not too dirty or cobwebby), can pay online, security pretty serious, close to where I live. Cons: After you've been there a few months, they jack up the monthly payment due I started renting there through a special promotion that ran out. Cool, exactly what I expected. Then 4 months in, I get a letter saying the rent will go up $2 more than I'm currently paying. I go to make a payment and see that it actuall... read more
the manager uses the "bait & switch" approach when you sign online for $1 move in + the administration costs ($20) but wants you to pay the following month up front also so the total to move in is like $100 bucks. and they'll have you sign your contract and everything so u should be prepared to have the 2nd month's worth of rent up front the day you move in otherwise don't go here. i ended up going to publicstroage.com
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,157 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.