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Extra Space Storage
- Self Storage
- Sunnyvale, CA
About this business
Location details
106 Lawrence Station Rd, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Way too expensive. I have had this space for many years. I am at a point where I am clearing out and getting rid of most things. I will be going from a 10x20 down to a 5x10. My issue is the cost, I currently pay over $500/mo. The online prices show $221 web/$299 in store. This is absolutely insane. I have not spoken with the office to try and negotiate a better price. I feel I shouldn't have too. I would be willing to pay a fair rate which should be a standard and not "on a curve" which this seems like. The consta... read more
Business response:
Thank you for taking the time to leave us a review, Roy. We're sorry to hear that you're unsatisfied with your monthly rate. We would hate to see you go, so please feel free to contact us at (408) 769-0287 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Thanks Jim. Like we discussed, great customer service, and a nice facility. I just don't like unreasonable price hikes, and a 25% increase (which is our new, "negotiated" rate, significantly less than the initial price hike), is still outrageous.
Business response:
Thank you for leaving us a rating, Bob. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (888)STORAGE to discuss this and we would be happy to see how we could help.
Jack up the rates each year by a lot. Had a break in over a year ago and their insurance that I was forced to buy at that time denied the claim. I list $2k plus worth of tools and telecom equipment. The replacement value costed me $2k plus. Cameras are useless as don't point everywhere and the Mgr would review the footage even I called the police and refused to give the footage to the police.
I have had my RV at this place for the last 6 months. Not the cheapest (& the rates have even gone up within the 6 months) but it is very hard to find RV storage in the bay area. They have now informed us that they are building a building where our RV is parked so we need to get out in the next month. A month is not much notice when Bay Area RV parking is so limited and now 50+ people are going to be looking for a space. For them to be building a new building and breaking ground in a month, they must have known this for ... read more
Before Extra Space Storage bought out this facility it was great. But now, customer service is way down and they are jacking the rates sky-high!!!!! BEWARE - my unit has increased almost 40% in the las 14 months alone, so NOT cool! (The facility has mad no improvements during these increases. Just a post card every three months to say your rate is going up another $30, $50, $60 per month)
Business response:
Steve, we do need to occasionally raise our rent in order to keep up with rising maintenance costs. We apologize for any inconvenience. Customer service is also very important to us, so we will make sure your feedback is forwarded to our team.
The facility itself is top-notch. It's clean and well kept, they have gated access 6 AM through 10 PM, and there are copious security cameras. The only thing missing is alarms on the doors themselves, and I've never actually seen a facility that does that (though clearly some do, since there's a checkbox for it on the list attached to the empty units here). Why only three stars? When you visit the website, they give you a "web rate". Don't expect to pay this amount. First, there's mandatory insurance, which I couldn't actu... read more
I have been a customer for almost a year. I have upgraded my unit from a 5x5 to a 5x10 with no issues, but today I tried to upgrade from my 5x10 to a 5x15 and was told the web rate is only for new customers. I received the web rate for my previous upgrade, but it is unavailable for this upgrade. I talked to corporate and they explained that "web rate" is actually a NEW CUSTOMER rate, and also that if I close my account it must be closed for 3 months before I can be considered a new customer again. I guess I will take my bu... read more
Business response:
Liquid, we're sorry to hear you experienced problems upgrading your unit a second time. While we understand your frustrations, web rates do apply to new customers only. We appreciate your feedback and we will pass it along to our team to ensure our rates are more clear in the future.
DO NOT RENT FROM THIS FACILITY. the people who run this place is absolutely nasty. If you are there minutes after closing time, the old man comes and yells at you. Also be careful when you send a check for payment. We were assessed a "late" fee when we sent payment on time and even when we proved they had cashed our check.
The good part is that All Aboard storage is clean and secure. But this should be expected from any storage facility. If you long for the days when you were in grade school and the being admonished by the mean yard monitor, you'll love this place. If you don't enter, exit or behave strictly to their protocol, expect to have Dale or his wife zoom down on their cart to rapp you on the knuckles. The misanthropic management's priority is to run a tight ship at the expense of being civil and courteous to their clientele. They s... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,102 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.