Extra Space Storage

Jen M. 

on Yelp

9 years ago

Beware- read the reviews, they are true! They will raise your rates CONSTANTLY. If you only need a rental for a couple of months, it's fine. But if you need a long term rental, look elsewhere. RIP OFF. I am moving my things to another storage place before the of the month to avoid yet another rent increase. 

Jennifer S. 

on Yelp

11 years ago

I'm a planner. When I reserved a 10x10 space online, I taped out an area of my garage and put various totes and boxes in the space to see how many I'd be able to fit in the unit. When I was taken to the unit on the move-in date, it looked smaller. I didn't say anything at the time, because I assumed it was an optical illusion. Certainly they wouldn't rent out a space labeled 10x10 and have it not be that size. After several car trips and lots of sweat equity invested, it became apparent that the unit was not 10x10. ... read more

Jen R. 

on Yelp

11 years ago

I take issue with any business that says you can cancel at any time but then will not prorate your payment once you've paid for the entire month. This is a horrible business practice. I would never use this company again. Other than being a clean and secure facility, the management is terrible. My rate went up in the first three months of me moving in, and have continued to rise since. There are so many storage options out there - this is the wrong one to use! 

Lynn b. 

on Yelp

11 years ago

I have mixed feeling about this place. The units are clean and secure but that is about it. I should of ran after the first incident. It was a Sunday and I stopped by the center to drop off some items in the unit. I was alone and ran into a man in the hallway with no pants on, fully exposed. Scared the crap out of me! I left and I told them about this the next day and they acted like I was crazy for being startled and brushed it off saying the man had mental issues. Yes, I know what a man's body part looks like..I have be... read more

Alex L. 

on Yelp

12 years ago

Extra Space Storage is great...until you find out they raise your rate more often than a Maury Povich baby-daddy episode airs. Since joining the Extra Space club a little over a year ago, my rate has gone up twice from $80 to a now whopping $92. Sure, they provide a secure, air conditioned space for my belongings, but no amount of legalese justifies raising the rate that frequently on a space that hasn't changed one iota since I signed up. The facilities are clean and safe; the service is nonexistent. It gives the impression... read more

Edwin R. 

on Yelp

12 years ago

I agree with. Nick J. In house management problems, billing issues and outrageous rate increases!! Store your stuff elsewhere. I like to end things on a positive note so with that being said, this place is clean & secure. 

Nick J. 

on Yelp

15 years ago

After looking for wine storage in Sacramento for the scorching summer time, and those warmer than normal winter days, I chose Extra Space Storage. After about a month and a half I took my business elsewhere less than satisfied. When I first signed up for the unit I was offered two free months as an incentive to buy. At the months end, I was receiving notices that I needed to pay for the next month, which was supposed to be free. After many calls and couple conversations with a service representative, none of which wher... read more