Extra Space Storage

lex W. 

on Yelp

a year ago

Moved in and three months later the price went from $94/month to $174/month. I called the business and they told me it was a "web rate" and they did not have to honor it. 

Amber R. 

on Yelp

2 years ago

My rent almost doubled, going from $61 to $102 for a 5x5 unit in less than 6 months. Not only did they double the rent I was given a 30 day notice that all rents would go up at the busiest time of year being December 1st. Good news a new mini storage opened up at McKinley Village. And they were running a special, 2nd month free. I got a 5x5 unit for $75 (Not $100) a month! 

Sothea S. 

on Yelp

3 years ago

Whatever you do, do not do business with this company. My storage unit was broken into by the people who lived in a neighboring unit and I basically lost all my valuables. And the storage facility couldn't do anything about it. The thieves were able to stay in the unit after hours and break into multiple units. They sawed a hole around the locking mechanism which rendered having a lock useless. So much for paying for a secure place to store your valuables. The icing on the cake for this place is that they raise your rent by ... read more

Patricia H. 

on Yelp

4 years ago

Central location near midtown. Lots of different size storage units, some on ground level, others are second floor, but huge (huge!) elevators and carts to get you snd your stuff there (and wide halls, good lighting). Prices are good but they raise your monthly rental fee periodically--I guess they know that you won't go to the enormous hassle of moving it elsewhere to save $5.00. But all those price increases add up. Probably the same everywhere. If I had to do it over again I would have thrown at least half the shit away. ... read more

Luis M. 

on Yelp

4 years ago

Really disapoint the this company dont care of the pandemic in struggling so I got behing of oaying my mrent for the moth month and they charge metal fees of 50 dollars and then a fee of 85 plus my rent the which is ras you know we pay ahead so this is really upsetting they wont even slowed to get tools which I used for work how I my supposed too pay if I'm not even allows to get my tools evetjis just awful not they put a lien I'm not even behink a moth I'm behind 10 days. They dont care abotut there I costumers I . 

Jezzebel T. 

on Yelp

5 years ago

I needed a storage unit a few months back I was hoping to find one with hours that were open early and stayed open late. Well extra space drug that slot meaning they allow their customers to answer a 6 a.m. and then don't have to leave till 10 p.m.. now the entire process was wonderful Tasha is extremely professional and overwhelmingly awesome. I happen to have the unit 333 and I hate to bring this up because Tasha was so wonderful but there is an incident where my padlock was unlocked and the type of locl that if you don... read more

Alan J. 

on Yelp

6 years ago

Pass on this unless you want short term storage. Wish I would have read these reviews prior to signing up. Rates go up, but if you look at their website, they offer the same unit for lower prices. Essentially they gouge their current customers. 

gabriele b. 

on Yelp

8 years ago

We rented a storage unit in June 2017. At the time, we,were,told the cost could go up in a year and it was,mandatory to get their insurance. We we're ok with an increase in a year, but we were NOT told that the insurance was unnecessary if we had homeowner insurance. Recently, we got a card informing us that the rate would change in November, which is only 5 months later. We went to talk to them and a different person told us rates normally go every 4-8 months and if we brought in proof of our insurance we wouldn't have to ... read more

Ny K. 

on Yelp

8 years ago

I agree with the other reviewers who talk about the con of raising your rent. I started out with a great deal for a l0 x 8. ( I didn't read Yelp reviews until I got all of my stuff out.) The great deal was $37 for the month. The following month went to the agreed $193.00. By the sixth month they raised my rent to $220.00! Really??!! When I got my notice I said to myself Bye Bye Storage because that is ridiculous! Pros - Yes, it is clean and gated.