Extra Space Storage

Lynn L. 

on Yelp

8 years ago

Bad service. Always, always no one in the office. We went at 9am, office is closed. Came back at 1pm, office is closed. Came back another day, we're here outside d parking, it's 3:05pm, nobody in d office. Hello, owners, do u have a business or what?? No people inside your office always. 

Lawrence C. 

on Yelp

8 years ago

Wouldn't come here again. Service was terrible, and they have this annoying policy where they'll automatically vacate you if you forget to put on a lock even once. 

John D. 

on Yelp

8 years ago

Used locker for a day and didn't lock it by accident. Vacated for a month of storage. 0/5 

Spencer S. 

on Yelp

9 years ago

This place gives me nothing but headaches and road rage. I'm not surprised at the low ratings but I'd be shocked if the good reviews aren't fake. In the six years I've been here my rent has gone from $80 to $163 for a 5x5 space, and since I use auto-pay from my bank, I never even know it's increased until they call me and demand more money or I get there and I'm locked out because I owe them $7 or $1. It was $156 earlier this year, then suddenly it's not. I've also been randomly locked out on other occasions or trapped insi... read more

Jennifer G. 

on Yelp

9 years ago

I've been a customer here for four years now and will be moving out this summer. For the first couple of years, things were great. There was a flexible, friendly staff that knew me by name in the office, and I felt secure even when I would stop by late. Things started to go sour last June when my unit was broken into and a set of family china, tons of CDs, and several other things were stolen. My lock had been broken but put back on the door (unit is an inside one) with no one from the staff realizing or checking to see it w... read more

Miss D. 

on Yelp

9 years ago

Unfortunately I have to give this place one star. I've had nothing but trouble with my account and even was locked out at one point! The office is currently going though management changes and no one seems to know what's going on or have any power to make decisions. The customer service is bad. Though they seem as though they are trying, they are just not helpful. I prepaid for a locker because it was the last 8x10 then when I moved in I decided to take a 10x20. They told me I get a free first month with the larger one b... read more

Roy M. 

on Yelp

10 years ago

Kept my things here for 6 months. The keypads on the elevator was very temperamental and you had to type your code 8 or 9 times each time to get it to go through. Once on a Tuesday I called the elevator from the 3rd floor when I was trying to leave with some things I went in for and the elevator was broken. I waited for over 45 minutes while continuously calling the front desk and leaving messages. Nobody answered. When I finally got out and found somebody who worked there they couldn't be bothered by my complaint. The ma... read more

David B. 

on Yelp

10 years ago

Not impressed with their policies. I certainly understand SUPPLY and DEMAND, but the "operator" on the toll-free phone, (since I seemed to never be able to get anyone in person at the office or anyone at the actual local office to the phone) says that since there's one unit in the size I want, the price goes from $95 to $129. So in other words, if you get a unit when others have moved out you get a lower fare? So she offers me a different size for $95. A $34 difference? I called the next day to get the $95 unit and... read more

Mike M. 

on Yelp

10 years ago

How does ExtraSpace Storage justify rent increase of 51.8% since May 2012? I look at current rates on their website. My 10x15 unit can be had for $101/mo today. Why do I have to pay $126(plus $10 ins) starting Feb. 2015? These guys are RUTHLESS..! I own a small house with tenants. How would it be if I raised their rent nearly 52% in less than 3 years? I am on a fixed income (SSI) ExtraSpace is taking my 1.7% COLA all for themselves....JERKS..!