Extra Space Storage

David B. 

on Yelp

11 years ago

Not impressed with their policies. I certainly understand SUPPLY and DEMAND, but the "operator" on the toll-free phone, (since I seemed to never be able to get anyone in person at the office or anyone at the actual local office to the phone) says that since there's one unit in the size I want, the price goes from $95 to $129. So in other words, if you get a unit when others have moved out you get a lower fare? So she offers me a different size for $95. A $34 difference? I called the next day to get the $95 unit and... read more

Mike M. 

on Yelp

11 years ago

How does ExtraSpace Storage justify rent increase of 51.8% since May 2012? I look at current rates on their website. My 10x15 unit can be had for $101/mo today. Why do I have to pay $126(plus $10 ins) starting Feb. 2015? These guys are RUTHLESS..! I own a small house with tenants. How would it be if I raised their rent nearly 52% in less than 3 years? I am on a fixed income (SSI) ExtraSpace is taking my 1.7% COLA all for themselves....JERKS..! 

Jj P. 

on Yelp

11 years ago

this company is dishonest and uses a classic bait and switch model...they offer you a fair rate to move in and then once your things are in they send you notice that they are increasing your rate by 35%! and this within a couple of months. go the other storage place next door...initial rates are bit higher but they are honest and don't do the deceptive rate trick like this dishonest company. dishonest company...better business bureau should investigate!! 

Dave H. 

on Yelp

12 years ago

Been with them since 2009 and got some frequent rate increases - then came the final straw. Dan (new District Mgr, I'm told) raised my rate above what the street rate would be if I walked in off the street. Who are they kidding - much better rates to be found elsewhere!! Ben & Jose were cool, but that's where it ended! 

Zeppo T. 

on Yelp

12 years ago

NO NO NO NO NO!!!! WHATEVER YOU DO, DO NOT STORE ITEMS HERE! After being a good, paying customer for many years, my credit card was stolen. Mistakes happen, and they did not contact me to get a new cc number. So instead, despite having my phone number, THEY AUCTIONED THE CONTENTS/MY BELONGINGS. AFTER YEARS OF DOING BUSINESS with them. I found out after the fact. They even had my home number, and failed to use it. I am in shock. Please spare yourself and do not bring your business here. I have a great credit rating, co... read more

Sean A. 

on Yelp

13 years ago

Save yourself the headache and find someplace else. I regret having moved my things to this place. They do the following: 1. Deceptive rates which increase frequently and for no apparent reason. They know that the trouble to move spaces is enough to keep a busy person in while they gouge you. 2. No one is ever in the office to answer questions and when they do it is unfriendly at best. They don't pick up the phone. 3.Closed Sundays. Who needs access to their storage on the weekend right? 4. Creepy location. As a wom... read more

Jessica B. 

on Yelp

13 years ago

I would rather have stored my things some place else! There was a rate increase from 139 to 169 a month! What rising cost are they referring to, to justify this type of increase? That is absolutely ridiculous. They lure you with "the 1st month free" Which is a crock of crap b/c they raise your rent out of no where to recoup the money from the 1st month you thought was free! This is not my 1st disappointment. I went to retrieve something from my storage unit at night and there were 3 homeless men camped out just starring at ... read more

Elle D. 

on Yelp

14 years ago

I used to have a favorable opinion of Extra Space Storage when I had my belongings stored at their location on Santa Monica Blvd between Van Ness and Bronson. Now, all that has changed. This location in particular is very dishonest and when they do business with their customers, their actions are not transparent. I had reserved my unit online and had gotten a first month free deal. This is how they lure you in. On the date of move-in, to give them my contact information, they had me enter it into their computer since "th... read more

Andrew S. 

on Yelp

15 years ago

Two things: 1) These storage spaces are very insecure - it is easy for anyone to actually reach inside over the *chicken wire*. It's a joke. 2) These people took a "refundable deposit", and after I saw how poor these units were, I declined the unit - but several months later they have STILL not refunded my deposit. Creeps, pure and simple. Stay away from these people. The other review here than mentions she was burgled - sorry to hear, but not at all surprised. These units are simply not secure.