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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1860 Vine St, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
this company is dishonest and uses a classic bait and switch model...they offer you a fair rate to move in and then once your things are in they send you notice that they are increasing your rate by 35%! and this within a couple of months. go the other storage place next door...initial rates are bit higher but they are honest and don't do the deceptive rate trick like this dishonest company. dishonest company...better business bureau should investigate!!
Been with them since 2009 and got some frequent rate increases - then came the final straw. Dan (new District Mgr, I'm told) raised my rate above what the street rate would be if I walked in off the street. Who are they kidding - much better rates to be found elsewhere!! Ben & Jose were cool, but that's where it ended!
NO NO NO NO NO!!!! WHATEVER YOU DO, DO NOT STORE ITEMS HERE! After being a good, paying customer for many years, my credit card was stolen. Mistakes happen, and they did not contact me to get a new cc number. So instead, despite having my phone number, THEY AUCTIONED THE CONTENTS/MY BELONGINGS. AFTER YEARS OF DOING BUSINESS with them. I found out after the fact. They even had my home number, and failed to use it. I am in shock. Please spare yourself and do not bring your business here. I have a great credit rating, co... read more
Save yourself the headache and find someplace else. I regret having moved my things to this place. They do the following: 1. Deceptive rates which increase frequently and for no apparent reason. They know that the trouble to move spaces is enough to keep a busy person in while they gouge you. 2. No one is ever in the office to answer questions and when they do it is unfriendly at best. They don't pick up the phone. 3.Closed Sundays. Who needs access to their storage on the weekend right? 4. Creepy location. As a wom... read more
I would rather have stored my things some place else! There was a rate increase from 139 to 169 a month! What rising cost are they referring to, to justify this type of increase? That is absolutely ridiculous. They lure you with "the 1st month free" Which is a crock of crap b/c they raise your rent out of no where to recoup the money from the 1st month you thought was free! This is not my 1st disappointment. I went to retrieve something from my storage unit at night and there were 3 homeless men camped out just starring at ... read more
I used to have a favorable opinion of Extra Space Storage when I had my belongings stored at their location on Santa Monica Blvd between Van Ness and Bronson. Now, all that has changed. This location in particular is very dishonest and when they do business with their customers, their actions are not transparent. I had reserved my unit online and had gotten a first month free deal. This is how they lure you in. On the date of move-in, to give them my contact information, they had me enter it into their computer since "th... read more
Two things: 1) These storage spaces are very insecure - it is easy for anyone to actually reach inside over the *chicken wire*. It's a joke. 2) These people took a "refundable deposit", and after I saw how poor these units were, I declined the unit - but several months later they have STILL not refunded my deposit. Creeps, pure and simple. Stay away from these people. The other review here than mentions she was burgled - sorry to hear, but not at all surprised. These units are simply not secure.
I subtracted some stars because my storage locker got burgled. The staff here are friendly and pleasant. When signing up they are great and seem really informed. The company's website is fantastic and completely reassures you that your stuff will be safe. Unique code entry, monitored video surveillance, alarmed lockers, every renter is finger printed and kept on file - so thorough. An onsite live in manager too! You can't do better than this. Until your storage locker gets broken in to. Then they take 2 weeks to tell you, be... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 955 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.