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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1860 Vine St, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Guess they deleted my last review. This place has roaches through the units. Not only that my unit was robbed. I was in the process of a move and two days before moving out my belongings as I told the manager Shenice.... My unit got robbed. Shady place. I would go anywhere else. Terrible terrible place. Homeless living in the units. No cameras inside the facility. RUN!!!!!
Business response:
Your feedback is important to us, and we sincerely regret to learn about your negative experience at our facility. We take all customer concerns seriously and would like the opportunity to address the issues you've raised. Please contact us directly at 888-STORAGE to discuss this matter further.
Read a lot of negative reviews here about these people DOUBLING the price of your unit a few months in with nearly no notice. Seemed absurd so I thought nothing of it but today I get charged for my fourth month and sure enough - the price on the receipt was DOUBLE what I agreed to pay. Scammy business model. I will be cancelling and not returning.
Business response:
Apologies for any inconvenience. Please contact us at (323) 464-3020 to address this issue.
This place way expensive for a storage place a walk in closet type storage will cost you over 350$ a month and they up the rent every month ! Go somewhere else!
Business response:
We're sorry to hear this, Darren. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
This has become a problematic space : as our actual unit skyrocketed in price with zero warning or authorization. Please contact me directly to correct and refund this. We trusted you
Business response:
Hi Beau, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chenice and Jazmin! If you need anything, do not hesitate to reach out at 888-storage.
HEED THIS WARNING Couple things: First off, the storage unit I rented was on the 5th floor of the building and their elevator was out of service for the initial few months I was there... Secondly, apparently they can change your rate to whatever they want at whatever time. Yes, you read that correct. I've only been renting for four months, this going into the fifth month. They nearly DOUBLED my rate from $95 to $181.. wtf? I called and they basically said "Oh yeah, we can change the rate whenever we want. We give you a ... read more
Business response:
Hi Sean, we're sorry to hear you were unhappy with your rate. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I was so digging this place since the employees were all kind and helpful... but then the corporation raised my rent by more than 75%. Scrambling to find another business to support that isn't evil and scammy like this one. Absurd.
Business response:
We're sorry to hear this, Supersilly S. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please stop by the office or give us a call if you need anything.
Garbage. Since day one this place has just gotten worse & worse. Any info that's posted immediately changes without notice, that goes for prices, hours, you name it. Immediately after I signed my lease I was "informed" that the price I was given will go up after the 3rd month. That information wasn't provided in my lease contract or was it provided verbally by the person "helping" me. I selected this location due to the ability to access it 24/7 (I even paid more for the Bluetooth lock), but now, almost 3 months later, I ca... read more
Business response:
Hi Zachary, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to stop by the office if you need anything!
UPDATE: They raised my rent once again! My rent is now almost 80% higher than when I signed up a year ago. STAY AWAY!! This place is trash. Not to mention there's someone living in their unit next to my unit.
Business response:
We're sorry to hear this, Justin W.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage if anything comes up!
1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. 5. They also changed my access code without notice, so when I went to my unit weeks later, I could not get in without another renter giving me their access code. I am REPORTING THIS BUSINESS TO THE... read more
Business response:
Hi Paul, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or contact us at 888-storage if you have any questions!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,020 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.