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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1860 Vine St, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
This place way expensive for a storage place a walk in closet type storage will cost you over 350$ a month and they up the rent every month ! Go somewhere else!
Business response:
We're sorry to hear this, Darren. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
This has become a problematic space : as our actual unit skyrocketed in price with zero warning or authorization. Please contact me directly to correct and refund this. We trusted you
Business response:
Hi Beau, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Chenice and Jazmin! If you need anything, do not hesitate to reach out at 888-storage.
HEED THIS WARNING Couple things: First off, the storage unit I rented was on the 5th floor of the building and their elevator was out of service for the initial few months I was there... Secondly, apparently they can change your rate to whatever they want at whatever time. Yes, you read that correct. I've only been renting for four months, this going into the fifth month. They nearly DOUBLED my rate from $95 to $181.. wtf? I called and they basically said "Oh yeah, we can change the rate whenever we want. We give you a ... read more
Business response:
Hi Sean, we're sorry to hear you were unhappy with your rate. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I was so digging this place since the employees were all kind and helpful... but then the corporation raised my rent by more than 75%. Scrambling to find another business to support that isn't evil and scammy like this one. Absurd.
Business response:
We're sorry to hear this, Supersilly S. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please stop by the office or give us a call if you need anything.
Garbage. Since day one this place has just gotten worse & worse. Any info that's posted immediately changes without notice, that goes for prices, hours, you name it. Immediately after I signed my lease I was "informed" that the price I was given will go up after the 3rd month. That information wasn't provided in my lease contract or was it provided verbally by the person "helping" me. I selected this location due to the ability to access it 24/7 (I even paid more for the Bluetooth lock), but now, almost 3 months later, I ca... read more
Business response:
Hi Zachary, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to stop by the office if you need anything!
UPDATE: They raised my rent once again! My rent is now almost 80% higher than when I signed up a year ago. STAY AWAY!! This place is trash. Not to mention there's someone living in their unit next to my unit.
Business response:
We're sorry to hear this, Justin W.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage if anything comes up!
1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. 5. They also changed my access code without notice, so when I went to my unit weeks later, I could not get in without another renter giving me their access code. I am REPORTING THIS BUSINESS TO THE... read more
Business response:
Hi Paul, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or contact us at 888-storage if you have any questions!
This place is horrible. You pay me to have your lock broken into. What's worse, is it's an inside job... I just left for vacation. I'm in between moving so I moved all of my valuables and possessions into a storage unit while I was gone. I returned a few days ago, received a phone call that my locker has been broken into. I asked for photos of my locker, freaking out a little bit, rightfully so... All of my belongings had been in there. They sent me a photo and it almost look like none of my possessions had been taken... Th... read more
Business response:
Hi Kayla, Thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are disappointed to know we failed you in keeping your items safe and untouched. We are reviewing your feedback internally. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
This is so upsetting. I am disappointed and very angry. I was totally lied to. I was told that if I had a business I would be able to have 24/7 access and this is not true. And not only did they not have the access the people there were so rude to me telling me to get off the premises when it was 10 minutes before closing. I made sure to be very clear about my need for 24/7 access and the man who signed me up for the unit swore I'd have it. Then they lied about the pricing. They told me my unit would be around $200 a month ... read more
Business response:
Thank you for the review, Brittany. We are sorry to hear about your negative experience with our access hours and rates. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. We will be sure to review your feedback internally. Thank you for taking the time to send us your feedback. It's disappointing to know you've had a negative experience but ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 955 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.