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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1860 Vine St, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
DO NOT STORE YOUR STUFF HERE! If you're looking to read a sad tale you have come to the right review. Let me set the stage, on the morning of May 31st my retail space was looted like many others in the Hollywood area. The next morning we packed up what was left of the business and had to store it somewhere. The closest place was here at Extra Space Storage. Upon arrival the management assured me that their facility was well secured and that break-ins have never happened on the propriety. Management was very nice and compet... read more
Business response:
Hi Buddy, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
My storage unit was broken into during the coronavirus shelter in place and items were stollen and the whole unit was in complete chaotic mess. Now I'm going through the entire process of insurance and police reports. I would NOT trust this facility! The units are easily broken into and from reading previous reviews it seems this facility has an issue with robberies. DONT USE THEM!
GOT ROBBED HERE!!!! "Someone" (apparently with a large lock-cutter) cut off my lock, stole my stuff, then placed a EXTRA SPACE STORAGE labeled lock on my unit. When I returned two months later, the employee I dealt with told me she had seen that huge weird lock for months on this unit. Meaning that as soon as I moved in and went out of town someone was able to cut my lock off and Rob me and Extra Space storage has no footage of it. Inside job?
Business response:
Hi Victoria, thank you for taking the time to leave us a review. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Please give us a call at 888-STORAGE when you get a chance.
I am standing here at the wide open gate waiting for the LAPD. My locker and at least two others were broken into and absolutely EVERYTHING of value was stolen. I had a bunch of empty boxes meant for moving and they were all used to haul away everything. They picked through every single box and grabbed everything of value, many thousands of dollars worth. I had the highest end lock purchased here, the round one that is supposed to be unbreakable. But they used a lock pick which was later discovered inside another tenant's un... read more
Business response:
Hi Alicia, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (323) 464-3020?
I have rented a storage unit at this location since 2015. I am so fed up with the scams and drama I could scream. Other reviewers have noted the steep rental fee hikes every 3 MONTHS. But what is going on there now is even worse. As of this month, the elevator in my storage building, which was always breaking down and poorly maintained, has gone belly-up. So access to my unit has been reduced dramatically...from the 6am - 10pm advertised to 9:30am - 6pm., minus the whole day of Sunday. These are very inconvenient hours for... read more
I will start by saying I am not or have never been a customer at this establishment. However, my credit card information was stolen and a payment of $408.00 was placed Via phone or online at this place of business. After speaking with my bank I decided to call them to inquire about the charge. After leaving a voicemail with extra space I received a call back two days later from Celine who told me she was aware of the fraud payment that had occurred. She said they were aware of the false payment and even knew which account an... read more
THIS IS THE WORST PLACE IVE EVER VISITED!!! The people here do not work with you, they are absolutely ignorant and cannot work out a solution what so ever! I have had multiple bad encounters with their staff and services in PARTICULAR WITH THE MANAGER WHO HUNG UP ON ME because she simply didn't want to help us out. 1.) When we signed up we had a man help us out. He was very helpful at first** told us we had 24/7 access with our code (which turned out to be incorrect). He then took down my husbands information incorrectly w... read more
Do yourself a favor and shop around! They have a clause in their contract that allows them to arbitrarily increase your monthly storage rates with a 30 day written notice. They've increased my rate by nearly 40% per month!!!! Awful awful awful!!
Beware!- Dishonest business practices!!!!! Call and they tell you they have a storage space for price 'x' amount. When you are there renting the space they say you must have insurance and you must have a copy of it with you. If not, you pay $14.95 for theirs. "You can not rent with out insurance". After you argue for 10 minutes they'll admit you can decline the insurance. Then there is a $25- administration fee that they don't tell you about. Administration fee? WTF? This is a storage space. Intentionally, unapologeticall... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 955 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.